We are seeking a detail-oriented and customer-focused Customer Experience & Operations Specialist to support our sales, installation, and customer communications workflows. In this role, you will serve as a key point of contact for resolving customer inquiries, managing fair and compliant complaint resolutions, and ensuring exceptional service delivery.
Beyond daily support, you will play an active role in enhancing the overall customer journey by supporting proactive customer education initiatives and helping implement service improvements based on direct customer feedback and survey data.
Key Responsibilities
Deliver high-quality customer support across sales promotions, installation coordination, and ongoing service communications.
Maintain positive customer relations by investigating and resolving claims and complaints fairly, effectively, and in full compliance with consumer protection laws.
Help develop and execute proactive customer education initiatives to keep clients informed about products, services, and policies.
Analyze customer survey feedback and assist in implementing targeted action plans to drive continuous service improvement.
Follow established operational workflows and technical procedures to ensure consistent and accurate decision-making.
Collaborate with internal teams to streamline daily work routines, service handoffs, and customer outreach efforts.
Qualifications & Requirements
Experience: Minimum of 2+ years of relevant experience in customer service, client relations, or operations support.
Education & Training: High School Diploma or equivalent required; specialized vocational training or an Associate's Degree in business, communications, or a related field is a plus.
Process Knowledge: Solid understanding of structured customer service workflows, standard operating procedures, and basic consumer rights regulations.
Problem-Solving & Communication: Strong verbal and written communication skills with a proven ability to handle complex customer interactions with empathy and professionalism.
Operational Execution: Ability to follow defined technical procedures carefully while managing a variety of daily tasks and priorities.
Headquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. For over 38 years, we have delighted our clients and consultants by focusing on customer satisfaction, innovation, and flexible workforce solutions!
Our team partners with top-performing companies across the Medical Device, Financial Services, Information Technology and Engineering industries. Our Cross Border Division connects professionals in North America and Asia with employers both locally and internationally.
Comrise has been awarded "Best of Staffing Client Satisfaction” for the last nine years.
Specialties: Managed IT Solutions, Big Data Solutions (Training, Staffing, Consulting, BDaaS), and Workforce Solutions (Staff Augmentation, Recruiting, RPO, Payrolling)