Customer Experience Representative

Customer Experience Representative

FPA – Fort Worth, TX
Full-Time | In-Person | Paid Training

Start Your Career in Customer Experience, Sales & Communication

FPA is hiring motivated, personable, and dependable individuals to join our Fort Worth team as Customer Experience Representatives.

This is a full-time, in-person, customer-facing sales position designed for individuals who enjoy working with people, communicating face-to-face, and being part of a team.

As a Customer Experience Representative, you will represent established client brands while helping customers understand available products and services, answering questions, identifying customer needs, and supporting new customer acquisition.

No previous sales experience is required. Paid training is provided.

Candidates with backgrounds in customer service, retail, restaurants, hospitality, events, promotions, communications, or other people-focused environments are encouraged to apply.

What You'll Do

• Engage with customers face-to-face in a friendly and professional manner
• Ask questions to understand customer needs and interests
• Explain client products, services, promotions, and available options
• Recommend appropriate products and services based on customer needs
• Support customer acquisition, sales, and enrollment
• Answer customer questions and provide accurate information
• Build rapport and create a positive customer experience
• Represent established client brands professionally
• Work alongside team members to achieve daily customer engagement and sales objectives
• Participate in paid training, coaching, and team meetings
• Develop communication, sales, customer service, and leadership skills

What We're Looking For

• High school diploma or GED
• Strong communication and interpersonal skills
• Comfortable interacting with customers face-to-face
• Positive and professional attitude
• Dependable and punctual
• Coachable and willing to learn
• Goal-oriented and motivated by personal growth
• Comfortable working in a team environment
• Reliable transportation
• Available for full-time, in-person work in Fort Worth

Customer-facing experience is preferred but not required.

Experience in retail, hospitality, restaurants, customer service, sales, events, promotions, or communications is a plus.

Paid Training & Development

New team members receive hands-on paid training covering:

• Customer communication and engagement
• Sales fundamentals
• Client products and services
• Customer needs assessment
• Customer acquisition
• Brand representation
• Professional communication
• Teamwork and leadership development

We are looking for individuals who want more than just a job and are interested in developing transferable professional skills.

Team members who demonstrate strong performance, professionalism, consistency, and leadership potential may be considered for additional responsibilities and advancement opportunities.

Work Location

Fort Worth, TX

This position is 100% in-person. Remote and hybrid options are not available.

Hiring Process

Northgate Workforce is assisting FPA with recruiting and candidate screening.

Qualified applicants selected to move forward will be contacted regarding the next step of the interview process.

Equal Opportunity

FPA considers qualified applicants without regard to legally protected characteristics.

FPA is a sales and customer acquisition consulting firm based in Fort Worth, Texas. We partner with established brands to help expand their customer base through face-to-face sales, customer engagement, and brand representation.

Our team focuses on creating positive customer experiences while delivering measurable results for our clients. FPA provides hands-on training, professional development, and opportunities for individuals to build skills in sales, communication, leadership, and business development.

We value professionalism, teamwork, growth, and a strong work ethic, creating an environment where motivated individuals can develop their skills and advance based on performance.