Customer Experience Representative

Customer Experience Representative | $20/hr + Incentives | Full-Time
Contact Center | Apply Immediately

IMPORTANT: This is a full-time position that includes weekend days and evening hours.  All schedules include at least one weekend day.

You don't have to chase leads, dial by hand, or figure it out alone. We've built the system — we need the people to run it.

$20.00 per hour to start. Multiple incentive programs available with the opportunity for income growth within your first 90 days based on performance.

Goettl has been in the business since 1939, and our contact center is built to match that pace. Our team is supported by AI — inbound calls are routed automatically and outbound campaigns run through an automated dialer. That means you walk in every shift with a full queue, the right tools, and a clear playbook. Your job is to connect with customers, book the work, and deliver the kind of experience people remember. Everything else is handled.

Why Goettl:

• $20/hour to start — with multiple incentive programs on top of that
• Real income growth opportunity within your first 90 days based on performance
• AI-powered tools handle the heavy lifting — you focus on the customer, not the busywork
• Inbound calls and outbound dialing are both automated — you're supported, not scrambling
• Clear promotion path: CXR I through CXR IV with defined performance milestones
• Ongoing paid training — we keep you sharp on every product, service, and promotion
• Full benefits: medical, dental, vision, 401(k) match

What You'll Do:

• Handle inbound calls — book appointments, answer questions, deliver a great experience every time
• Work outbound campaigns using our automated dialer — reach current and prospective customers
• Sell Goettl's Sadie Preventative Maintenance Program and cross-sell additional services
• Set up accounts, enter detailed notes, and keep every interaction documented in the system
• Stay current on all active promotions, pricing, and service offerings across all markets
• Be the voice of Goettl — professional, knowledgeable, and focused on solving the customer's problem

What We Need:

• 1+ year of customer service experience- comfortable with AI
• Call center experience preferred
• Sales-oriented mindset — you're comfortable asking for the booking
• Strong communicator — clear, professional, and calm under pressure
• Computer proficient — you can navigate multiple applications simultaneously
• Typing speed of 30+ WPM
• Reliable and punctual — attendance matters here
• Able to pass background check and drug screen upon offer

If you're good on the phone, motivated by performance, and want a company that has the tools to back you up — this is worth your time.

Apply now. We move fast for the right people.

Winner of 8 Culture Awards by Top Workplaces- check out our page @ Working at Goettl Air Conditioning and Plumbing | Top Workplaces