Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
You Belong At Blue
Why Join Us?
- Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
- FamilyComes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
- Professional Growth Opportunities: Advance your career with ongoing training and development programs.
- Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
- Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
- Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.
Benefits & Perks
- Base compensation is only one component of your competitive Total Rewards package
- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 401(k) plan matching up to 5%
- Tuition reimbursement
- Health & fitness benefits, discounts and resources
Job Summary
The customer experience representative provides a world class customer service experience through resolution of complex customer inquiries from members, employers, and providers.
Hiring for July 20, 2026 start date
** This position is eligible to work remotely, or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.
What you'll do
- Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication. Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints.
- Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
- Work with peers, other departments, and leadership to find appropriate solutions to problems.
- Perform assigned job-related duties as required, including any special projects.
Knowledge/Skills/Abilities:
- Effective communication skills to resolve complex inquiries and complaints.
- Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills.
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
- Ability to listen, talk, type, and perform research simultaneously using various research channels.
- Time-management skills to respond to customer inquiries promptly.
- Technical skills to effectively use computer programs and troubleshoot simple computer issues.
- Must be comfortable working independently in a structured environment.
- Ability to adhere to a rigid schedule and have regular and predictable attendance.
- A license from the Kansas Department of Insurance is not required for general employment. However, if an employee is trained to handle direct enrolled calls-excluding calls that are strictly service-only-they will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance.
- Upon completion of training:
- Working knowledge of Blue Cross and Blue Shield of Kansas' customer service systems is required.
- Detailed knowledge of contracts, benefits, and enrollment regulations is required.
What you need
Required:
- High school diploma or equivalent.
Preferred:
- College or continuing education courses in communications and/or medical related fields.
- Two years of navigating multiple computer systems.
- Two years of customer service experience.
Physical Requirements
- Communicate by telephone 95 percent of the workday.
- Use a personal computer in a stationary position at least 95 percent of the workday.
Compensation
20.96- $26.20
Non Exempt grade 11
- Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this r
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Blue Cross Blue Shield of Kansas