Join a dynamic team as a Customer Experience Representative, serving as the first point of contact for inbound calls related to underwriting, billing, policy changes, and inquiries.
You'll create positive, personalized experiences by solving problems, analyzing issues, and providing accurate solutions while using policy management systems effectively.
Ideal candidates are adaptable, demonstrate integrity, collaborate well, and possess critical thinking skills, with a background of a bachelor's degree or 1-2 years of relevant experience.
Preferred candidates are bilingual (English-Spanish) and have experience in client support roles.
This position offers growth opportunities within the department and across the organization, with specific work shifts and hybrid or remote work arrangements.
Physical requirements include sitting at a desk, working on a computer, and occasional lifting.