The Customer Experience Representative acts as the main contact for customers and outside sales regarding orders and products, serving as a link between customers, manufacturing, traffic, and purchasing.
They handle order entry, review requests, and develop relationships with clients.
Responsibilities include addressing technical, pricing, and billing questions, evaluating warranty requests, and resolving product or order issues through phone and email communication.
The role requires strong customer service experience, proficiency with computers, clear communication, attention to detail, and the ability to multitask.
Preferred qualifications include phone customer service background and industry knowledge.