Customer Experience Representative

Position Summary

Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a critical voice for our customers, ensuring every interaction reflects our commitment to responsiveness, accuracy, and exceptional service. The right candidate will bring a passion for problem-solving, strong communication skills, and a desire to deliver strong customer experience.

Responsibilities

• Provide friendly, solution-oriented support in a fast-paced, team-focused environment
• Process customer quotes, orders, and modifications in line with established procedures
• Proactively address customer inquiries and work to resolve issues with empathy and efficiency
• Manage a high volume of incoming emails and calls, ensuring clear, prompt, and courteous communication
• Recognize opportunities to promote additional products or services that add value to our customers
• Stay informed on product updates and service offerings
• Clearly communicate product and service features to help customers make informed decisions
• Identify trends in customer feedback and share insights to support continuous improvement

Qualifications

• Exceptional attention to detail and organizational skills
• A genuine enthusiasm for helping customers succeed
• Demonstrates a strong sense of ownership and a collaborative mindset, consistently following through on responsibilities with reliability and punctuality.
• Previous experience in customer service or sales (a plus, but not required)
• Comfortable navigating multiple systems and digital tools
• Proficiency in Microsoft Office and communication tools (email, CRM platforms, etc.)

Physical Requirements

• Routinely sit, sometimes for extended periods, and work on a computer
• The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds infrequently.
• Occasionally walk to the manufacturing area where the noise level is louder.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work setting is an office with occasional interaction in the manufacturing plant.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Critical features of this job are described under the headings above. They are subject to change at any time in the course of normal business operations.

Tronair is an EEO/AA employer - Disabled/Veteran