The Customer Experience Representative ensures a welcoming, efficient guest experience at airport parking facilities.
They greet guests, assist with check-in, provide directions, and coordinate shuttle operations, ensuring smooth and safe interactions.
Key duties include luggage handling, facility cleanliness, basic valet support, and operating company or guest vehicles safely.
Candidates should have strong customer service, communication, de-escalation, and basic system skills, with preferred experience in hospitality or retail.
Benefits include health insurance, PTO, a 401(k) plan, and additional perks.
This safety-sensitive role requires maintaining a valid driver’s license, lifting up to 50 lbs, standing for long periods, and complying with safety policies.
Physical and environmental demands involve outdoor exposure and PPE use.