The Customer Experience Representative is responsible for providing welcoming, efficient service to guests, assisting with navigation, luggage, and shuttle operations.
They greet guests, verify reservations, explain processes, and communicate clearly via in-person and radio.
Additional duties include loading/unloading luggage, maintaining cleanliness, supporting operational needs, and operating guest vehicles safely.
Qualifications include strong customer service, communication, de-escalation, and basic POS skills. Preferred experience in hospitality or retail is a plus.
Benefits encompass medical, dental, vision insurance, PTO, 401(k) with match, and other voluntary plans.
Position is safety-sensitive, requiring a valid driver’s license, ability to lift 50 lbs, extended standing, and adherence to safety policies.
Physical demands include outdoor exposure and PPE use.
This role emphasizes a high-support, people-first culture focused on delivering a first-class experience.