Customer Experience & Shop Support Associate (Part-Time)

POSITION SUMMARY

This role plays a key part in maintaining the flow of daily operations at City Armory by supporting customer interactions, communication, and shop organization. The position ensures customers receive a professional, informative, and welcoming experience, while allowing the team to remain focused on delivering high-quality work.

CORE RESPONSIBILITIES

CUSTOMER EXPERIENCE

·       Greet customers with a confident, professional, and welcoming presence

·       Engage customers in an informative, non-sales-driven manner

·       Ensure each interaction leaves the customer confident and satisfied

COMMUNICATION & PHONES

·       Answer incoming calls promptly and professionally

·       Provide accurate information on services and products

·       Escalate technical questions appropriately

SHOP ORGANIZATION

·       Maintain a clean, organized, and professional environment

·       Support shop readiness and presentation standards

SERVICE INTAKE

·       Assist with intake of customer items

·       Document customer and service information accurately

QUALIFICATIONS

·       Strong communication and interpersonal skills

·       High attention to detail

·       Reliable and professional work ethic

·       Interest in firearms preferred

SCHEDULE

·       Approx. 10 to 12 hours per week

·       Mon/Tues/Thurs: 1:00–3:30 PM

·       Saturday: 1:00–5:00 PM

STANDARDS

City Armory is built on quality, precision, and high-level customer service. Every interaction and task should reflect professionalism, integrity, and attention to detail.

EQUAL OPPORTUNITY EMPLOYER

City Armory is an equal opportunity employer and makes employment decisions based on qualifications, merit, and business needs