Job Description
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Customer Experience Specialist Atlanta, Georgia, United States Job ID: 520799
Non-Exempt
Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We are more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We are a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we are leading the industry with innovation and a safety-first mindset.
Job Description
This person will be responsible for promptly addressing customer inquiries, providing quotations, entering orders, and answering questions in a timely and professional manner. This is an entry-level position requiring at least 2 years of minimum experience. The role will be responsible for managing customer relationships in a specified market base as outlined in Oldcastles SOPs.
The primary functions of this position include:
• Entering orders and estimates • Answering calls and handling email inquiries in a timely and respectful manner • Candidate must be solution-driven in any interactions with customers, both internal and external
Job Location
This is a hybrid position based out of our corporate office in Atlanta, GA.
Job Responsibilities
• Process and support customers orders and inquiries related to their dedicated market • Answer calls and handle email inquiries providing courteous, timely, and effective customer service • Inform customers of the status of their orders, advising them of any changes • Comply with company attendance standards • Coordinate effectively with transportation planning, engineering, and sales • Create cases in NetSuite for customer issue resolution and product design
Basic understanding of processing EDI orders Working with customers to create return authorizations
Job Requirements
• 1 year of Customer Service in an office environment • Experience working in manufacturing or logistics is preferred • Excellent interpersonal and oral/written communication • Comfortable user of Excel • Detail-oriented with the ability to multi-task • Demonstrated ability to work calmly in a fast-paced team environment • Willing to be adaptable & flexible in our ever-changing work environment
What CRH Offers You
Highly competitive base pay Comprehensive medical, dental, and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If youre up for a rewarding challenge, we invite you to take the first step and apply today. Once you click "Apply now," you will be brought to our official employment application. Please complete your online profile, and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest.
Oldcastle Enclosure Solutions, OES, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE Vet Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
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Posting Start Date: 02/26/2026 Posting End Date