Customer Experience Specialist

Enviromedica is more than a natural products company, we're a team dedicated to supporting wellness with integrity and care. Based in North Austin, we've built a modern, collaborative workspace filled with natural light and energy, where every team member contributes to our shared growth. This is an exciting opportunity to be part of a company that values both its people and its customers.

Position Overview

The Customer Experience Specialist serves as a trusted liaison between our customers and our brand, ensuring a seamless experience across phone, email, and digital channels. This role provides product and service information, assists with orders and fulfillment, and resolves customer issues with accuracy, empathy, and efficiency. In addition to traditional support functions, the Specialist also helps oversee customer reviews, manages service inquiries across eCommerce channels, and collaborates with Sales, Fulfillment, and Operations to deliver consistent, high-quality service.

The best Customer Experience Specialists are genuinely excited to help customers. They are patient, empathetic, and clear communicators who can confidently troubleshoot, research solutions, and advocate on behalf of the customer. Success in this role requires adaptability, strong problem-solving skills, and the ability to balance multiple tasks while maintaining a professional, positive attitude.

Ultimately, this position is about building trust, creating positive experiences, and ensuring customers feel valued at every stage of their journey.