Customer Experience Specialist

Keller Williams Realty

Columbia, MD

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Experience, Customer Support/Service, Email Technology, Leadership, Marketing Communications, Social Media
LOCATION
Columbia, MD
POSTED
1 day ago

The Customer Experience Specialist ensures smooth office operations and delivers a top-tier experience for agents and staff.
Responsibilities include

  • Managing front office tasks such as phone systems, emails, greeting guests, scheduling, and mail
  • Providing administrative support to leadership and maintaining efficient workflows
  • Organizing and supporting agent events and training sessions
  • Performing office opening/closing, restocking supplies, and maintaining cleanliness
  • Assisting with marketing, communications, and social media updates
  • Building relationships with associates to support retention and satisfaction

  • Qualifications include 2+ years of office/customer service experience, a positive, solutions-focused attitude, strong communication skills, and tech-savviness.
    Offering full-time hours, competitive pay, benefits, bonuses, and growth opportunities, the role requires a professional, personable individual who thrives in a fast-paced environment and values exceptional service.

About the Company

K

Keller Williams Realty

We are a hard working, customer driven company which thrives on helping people reach their goals and dreams of finding a great new place to call home. If you enjoy putting others needs before yours and feel excited and proud by making them successful, you will fit right in! Culture and Attitude are big with us. We are looking for someone who is competent, caring and productive. Being Goal Driven and a Team Player is important here!
COMPANY SIZE
1 to 9 employees
INDUSTRY
Real Estate/Property Management