Job Description
Customer Experience Specialist
Salary: $55,000 - $65,000
Location: Columbus, OH (Onsite)
Why This Opportunity Stands Out:
• Clear career growth path into senior customer experience, account management, business development, and leadership roles
• High-visibility position with exposure to multiple areas of the business
• Opportunity to take ownership of customer solutions and make a direct impact
• Exposure to sales support, operations, customer relationship management, and order management
• Stable, full-time onsite opportunity with room for increased responsibility
• Ability to build long-term customer relationships and contribute to business growth
Key Responsibilities for the Customer Experience Specialist:
• Respond to customer inquiries via phone and email
• Prepare quotes and process customer orders accurately
• Coordinate order changes and special customer requests
• Provide updates on order status, production, and shipping timelines
• Partner with internal teams to ensure timely order fulfillment
• Support customer relationships and assist with follow-up activities
Qualifications for the Customer Experience Specialist:
• Prior customer service, customer support, inside sales support, or related experience
• Strong proficiency with Microsoft Office
• Experience managing customer orders, quotes, or related transactions
• High level of professionalism, organization, and attention to detail in all communications and customer interactions
Numbers & Facts
| Location | Columbus, OH |
| Industry | Financial Services |
| Salary | $55,000–$65,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
Skills
- Business Developmentunmatched
- Business Growthunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Inside Salesunmatched
- Leadershipunmatched
- Microsoft Officeunmatched
- Operational Supportunmatched
- Order Managementunmatched
- Order Processingunmatched
- Order/Customer Fulfillmentunmatched
- Sales Managementunmatched
- Sales Supportunmatched
- Time Managementunmatched
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