Seeking a fixed-term Customer Experience Specialist to provide personalized support via phone, email, SMS, and chat, helping customers confidently explore outdoor activities.
Responsibilities include mastering product knowledge, resolving complex issues, documenting user feedback, maintaining high satisfaction, and upselling products when appropriate.
Ideal candidates have 1-3 years of customer service experience, strong communication skills, a customer-first mindset, and adaptability in a fast-paced environment.
Work can be based in Missoula, Bozeman, or remotely from Montana, with competitive pay ($21-$23/hr), benefits, PTO, bonuses, and outdoor industry perks.
Join a collaborative, innovative team committed to land stewardship and recreational access, with opportunities for growth and autonomy within a structured framework.