Administrative Skills, Calendar Management, Customer Experience, Order Management, Order Processing, Order Supplies, Problem Solving Skills, Purchase Orders, Purchasing/Procurement, Resolve Customer Issues, Sales, Telephone Skills
- Answering incoming phone calls in a friendly manner
- Respond to customer inquiries, schedule appointments, and route calls to the appropriate department or contact person
- Handle customer complaints and concerns with empathy and work to resolve issues
- Enter customer sales orders into the company’s order management system
- Process purchase orders for parts and supplies needed for installations and repairs
- Maintain accurate and up-to-date records of orders
- Scan and file documents related to sales, purchases and customer accounts
- Order office supplies and parts as needed
- Assist with other general administrative tasks as required
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Hudson Hardware Plumbing and Heating