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Customer Experience Specialist- Hybrid- Johnston & Murphy

Genesco Inc

Nashville, TN

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JOB DETAILS
LOCATION
Nashville, TN
POSTED
27 days ago
Job Summary:

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.

Job Responsibilities:

  • Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
  • Meet individual and team customer focused goals
  • Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
  • Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
  • Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
  • Assist with special projects within our Retail Operations and E-Commerce Departments

Job Requirements:

  • 1-2 years of customer service/call center experience; 1 year of retail experience preferred
  • High school diploma or equivalent, some college preferred.
  • Proficient in Microsoft Office; especially Word and Excel
  • Ability to quickly learn new software and applications
  • Excellent verbal and written communication skills
  • Follow procedures in place with minimal error
  • Ability to manage work and effectively multi-task
  • Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
  • Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.

#hybrid

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About the Company

G

Genesco Inc

Founded in 1924, in Nashville, Tennessee, Genesco Inc. (NYSE: GCO) is a $3 billion specialty retail leader that sells footwear, headwear, sports apparel and accessories in more than 2,800 retail stores and leased departments throughout the U.S., Canada, the United Kingdom, the Republic of Ireland and Germany, principally under the names Journeys, Journeys Kidz, Shi by Journeys, Schuh, Schuh Kids, Little Burgundy, Lids, Locker Room by Lids, Lids Clubhouse, Johnston & Murphy, and on internet websites www.journeys.com, www.journeyskidz.com, www.shibyjourneys.com, www.schuh.co.uk, www.littleburgundyshoes.com, www.johnstonmurphy.com, www.lids.com, www.lids.ca, www.lidslockerroom.com, www.lidsclubhouse.com, http://shop.neweracap.com/ , www.trask.com, www.suregripfootwear.com and www.dockersshoes.com.

The Company's Lids Sports Group division, based in Indianapolis, operates the Lids headwear stores, the Locker Room by Lids and other team sports fan shops and single team clubhouse stores. In addition, Genesco sells wholesale footwear under its Johnston & Murphy brand, the Trask brand, the licensed Dockers brand, G.H. Bass & Co., SureGrip, and other brands.

For more information on Genesco and its operating divisions, please visit www.genesco.com.
COMPANY SIZE
500 to 999 employees
INDUSTRY
Sports and Physical Recreation
FOUNDED
1924
WEBSITE
http://www.genesco.com/

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