The Customer Experience Specialist I supports campus technology by providing frontline technical assistance, troubleshooting, and configuration for Windows, macOS, and mobile platforms. The role involves diagnosing hardware and software issues, assisting with account access, and guiding users to self-help resources. Additionally, the position manages hardware deployment, lifecycle, and surplus processes, ensuring systems operate securely and efficiently. Documentation, knowledge sharing, and contributing to operational projects are key responsibilities. The ideal candidate has a bachelor’s in a related field, at least three years of technical support experience, proficiency in multiple platforms, and strong problem-solving and interpersonal skills. Physical ability to lift up to 50 lbs, work on-site, and participate in on-call schedules is required. The role offers full-time, benefits-eligible employment at Warrensburg campus, with background checks and on-site presence mandatory.