Company Overview:
Central Bank is a dynamic and customer-centric organization committed to delivering exceptional experiences to our valued customers. We are seeking a Part-Time Customer Experience Specialist to join our team to support our mission of ensuring a consistent and satisfying customer experience across all channels.
Position Overview:
As a Part-Time Customer Experience Specialist, you will support the Customer Experience team by coordinating and executing a variety of programs, processes, and administrative activities that contribute to a positive customer and employee experience. This role helps ensure the smooth day-to-day operation of customer experience initiatives by managing routine tasks, monitoring feedback and recognition channels, maintaining records, and facilitating follow-up activities.
The ideal candidate is highly organized, detail-oriented, and passionate about creating exceptional experiences. This individual will serve as a key support resource for the Customer Experience team, helping maintain engagement, communication, and feedback processes while identifying opportunities to improve efficiency and effectiveness. Through collaboration with employees, departments, and market teams, this position contributes to a consistent and positive experience across the company.
Key Responsibilities:
Customer Experience Program Support: Coordinate and support the day-to-day administration of customer experience programs, initiatives, and processes.
Feedback Management: Monitor, document, route, and track customer and employee feedback to ensure timely follow-up and closure while maintaining accurate records.
Reporting and Documentation: Maintain databases, spreadsheets, and other tracking tools to ensure the accuracy of customer experience data.
Communications: Prepare and distribute communications, updates, and program-related materials while maintaining professional and timely communication with stakeholders.
Experience Insights: Review customer and employee feedback to identify recurring themes, service opportunities, and potential friction points.
Cross-Functional Collaboration: Partner with departments, markets, and team members across the organization to support customer and employee experience initiatives and ensure efficient program execution.
If you are passionate about delivering exceptional customer experiences and meet the requirements mentioned above, we encourage you to apply.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.