Customer Experience Specialist

Customer Experience SpecialistExpress Employment Professionals - Hiring for a Local ClientPay: $19.00/hourSchedule: Monday-Friday, 9:00 AM - 4:00 PMPosition OverviewExpress Employment Professionals is seeking a Customer Experience Specialist on behalf of a valued local client. This role serves as a critical first point of contact and plays an essential part in delivering a consistent, high-quality customer experience.The ideal candidate will combine strong attention to detail with excellent communication skills and a service-based sales approach to support customer relationships and organizational success.Key ResponsibilitiesProvide exceptional customer service as the first point of contactEnsure accuracy and confidentiality in all customer interactions and documentationBuild and maintain positive customer relationships through effective communicationSupport customer needs using a service-driven, solutions-focused approachPerform clerical and administrative duties with a high level of accuracyManage multiple tasks and prioritize responsibilities efficientlyUtilize office systems including phones and computers to support daily operationsQualificationsMinimum of 1 year of clerical or administrative experienceStrong computer proficiency requiredExcellent communication and interpersonal skillsHighly organized and self-directedAbility to prioritize tasks and maximize productivityHigh attention to detail and accuracyMust be bondablePrior banking or financial services experience is a plusEducationHigh School Diploma or equivalent requiredAdditional education or certifications in financial services preferredPhysical RequirementsDexterity: Frequent use of hands and wrists for typing and document handlingMobility: Ability to sit or stand for extended periods as neededLifting: Occasional lifting of up to 30 poundsWhy Join Us?This is a great opportunity to join a professional environment where your attention to detail, customer service mindset, and organizational skills will make a meaningful impact.