Customer Experience Specialist

Join Our Team: Customer Experience Specialist

Hybrid | Kansas City, MO

Shift: Monday-Friday, 9:30 AM-6:15 PM CST, Rotating Saturdays, 9:00 AM-1:00 PM CST

At nbkc bank, we do things a little differently, and that's the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human.

We're looking for a Customer Experience Specialist to join our crew. If you're energized by helping people, solving problems, and making someone's day a little easier, this could be the perfect role for you.

Why You'll Love This Role:

• You'll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools.
• You'll solve problems, answer questions, and provide support that feels personal, not robotic.
• You'll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it's designed with real life in mind.

What You'll Be Doing:

• Handling inbound calls and chats from customers with professionalism and empathy.
• Assisting with online banking, debit card issues, application status updates, and more.
• Identifying opportunities to make banking better, both for the customer and for nbkc.
• Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.

What You Bring:

• 2+ years of experience in banking, customer service, or contact centers.
• Strong communication skills and a love for solving problems.
• Comfort working independently and using digital tools.
• A high school diploma or GED (required).

Bonus Points:

• Familiarity with bank products or regulations.
• Previous hybrid or remote work experience.
• A knack for identifying customer needs and offering thoughtful solutions.
• Fluency in Spanish

Shifts Available

Monday-Friday, 8:30 AM-5:15 PM CST & 9:30 AM-6:15 PM CST

• On-site days: Tuesday, Wednesday & Thursday
• Remote optional days: Monday & Saturday

Rotating Saturdays, 9:00 AM-1:00 PM CST (Remote)

Sound like a fit? Let's talk!

Click to apply and see how your next chapter could start at nbkc bank.

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