Customer Experience Specialist

Benefits:

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Exciting fun opportunity

• A position at British Swim School is more than just a job, it is an opportunity to learn, grow, make an impact in the lives of your community. 
• We are excited to extend the British Swim School presence in Lake Zurich (S Rand Rd)  
• Position(s) hired and onboarded in August
• We are looking for individuals passionate about creating a memorable customer experience 

The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical Responsibilities: 

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program. 
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.
• Report to Business Owner, assist with other business needs
• Work a schedule that typically includes Tuesday, Wednesday, Thursday (3:00 - 8:00pm) and Saturday (9:00am - 2:00pm)

Compensation and Benefits: 

• Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)
• Paid training
• Free uniforms 
• Opportunities for advancement (training & development)
• Birthday off and paid!
• Opportunity to make a difference in your community 

About Us:
At British Swim School, our mission is “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."  We:

• are are more than just a fun, surface-level swim lesson provider. 
• are 2 schools in one - a survival school and a learn-to-swim school. 
• invest in quality team members to teach our lessons.
• strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

Minimum Qualifications:

• High school diploma or equivalent
• Enthusiastic personality - enjoy interacting with customers (parents and children)
• Excellent interpersonal communication and organizational skills
• Customer service skills: 1 year
• Have a responsible and professional demeanor
• Must complete all required British Swim School specific training and testing

Additional Qualifications:

• Swimming experience: 1-2 years beneficial but not required.
• Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training)

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.