Customer Experience Specialist

Top Prospect Group LLC

Manchester, NH

JOB DETAILS
SALARY
$22–$25 Per Hour
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Detail Oriented, Documentation, Driver's License, Healthcare, Insurance Documentation, Interpersonal Skills, Logistics, Manufacturing, Medical Equipment, Multitasking, Onboarding, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Product Demonstration, Purchase Orders, Quality Metrics, Record Keeping, Regulatory Compliance, Regulatory Requirements, Rehabilitation Medicine, Support Documentation, Team Player, Technical Recruiting, Writing Skills
LOCATION
Manchester, NH
POSTED
4 days ago
Customer Experience Specialist
Location: Manchester, NH
Hourly Rate: $22.00-$25.00/hour (depending on experience)
Type: Direct Hire
Schedule: Monday-Friday | 1st Shift (In-Office)
POSITION OVERVIEW
We are seeking a compassionate and organized Customer Experience Specialist to support customers throughout every stage of their journey with an innovative manufacturer of advanced personal mobility technology. This individual will serve as a trusted resource, helping customers navigate onboarding, scheduling, documentation, and ongoing support while delivering an exceptional customer experience. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and excels at building strong relationships with customers and healthcare professionals.
RESPONSIBILITIES
  • Respond to a high volume of customer phone calls and email inquiries with professionalism, empathy, and urgency
  • Utilize CRM software to accurately document customer interactions and maintain detailed records
  • Coordinate customer onboarding alongside physicians, clinicians, suppliers, and internal teams
  • Build and maintain strong long-term customer relationships
  • Work with external vendors to obtain quotes, verify pricing, and issue purchase orders
  • Explain insurance documentation requirements and coverage information clearly and patiently
  • Schedule customer training sessions, product demonstrations, and appointments
  • Process customer orders accurately while ensuring all required documentation is complete
  • Maintain confidentiality when handling sensitive customer information
  • Support quality standards and regulatory compliance requirements
  • Collaborate with cross-functional departments to ensure an outstanding customer experience
QUALIFICATIONS & SKILLS
  • Associate degree or a minimum of two years of customer service or customer support experience
  • Excellent written, verbal, and interpersonal communication skills
  • Strong organizational and multitasking abilities with exceptional attention to detail
  • Ability to explain insurance-related documentation in a clear and patient manner
  • Experience using CRM systems and Microsoft Office applications
  • Strong computer proficiency and administrative skills
  • Ability to work collaboratively in a team-oriented environment
  • Valid driver's license
PREFERRED QUALIFICATIONS
  • Experience supporting healthcare, medical device, rehabilitation, or mobility equipment customers
  • Experience working with individuals with disabilities or within a patient-focused environment
  • Experience coordinating schedules, training sessions, or customer onboarding activities
ABOUT US
Top Prospect Group, founded in 2010, is a technical staffing firm committed to matching top professionals with industry-leading clients. In 2023, we joined HW Staffing Solutions, expanding our reach across manufacturing, logistics, and technology sectors nationwide.
INTERESTED CANDIDATES – APPLY TODAY
Please submit:
  • A clean copy of your resume
  • Pay expectations
  • Availability and at least one professional reference
#INDTPGSHELTON

About the Company

T

Top Prospect Group LLC

Top Prospect Group founders and management team offer more than 75 years of combined experience in Information Technology, Creative & Marketing, and Finance & Accounting staffing and solutions. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. We meet with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are able to provide a more consistent recruitment process. Motivated by a partnership philosophy, our staff possesses a deep understanding of how to forge mutually beneficial long-term relationships. We believe in what we do and continuously strive for excellence.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2009
WEBSITE
http://www.topprospectgroup.com/