Job Description
Customer Experience Specialist
Location: Manchester, NH
Hourly Rate: $22.00-$25.00/hour (depending on experience)
Type: 6 month Contract Temp to permanent
Schedule: Monday-Friday | 1st Shift (In-Office)
Hourly Rate: $22.00-$25.00/hour (depending on experience)
Type: 6 month Contract Temp to permanent
Schedule: Monday-Friday | 1st Shift (In-Office)
POSITION OVERVIEW
We are seeking a compassionate and organized Customer Experience Specialist to support customers throughout every stage of their journey with an innovative manufacturer of advanced personal mobility technology. This individual will serve as a trusted resource, helping customers navigate onboarding, scheduling, documentation, and ongoing support while delivering an exceptional customer experience. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and excels at building strong relationships with customers and healthcare professionals.
RESPONSIBILITIES
- Respond to a high volume of customer phone calls and email inquiries with professionalism, empathy, and urgency
- Utilize CRM software to accurately document customer interactions and maintain detailed records
- Coordinate customer onboarding alongside physicians, clinicians, suppliers, and internal teams
- Build and maintain strong long-term customer relationships
- Work with external vendors to obtain quotes, verify pricing, and issue purchase orders
- Explain insurance documentation requirements and coverage information clearly and patiently
- Schedule customer training sessions, product demonstrations, and appointments
- Process customer orders accurately while ensuring all required documentation is complete
- Maintain confidentiality when handling sensitive customer information
- Support quality standards and regulatory compliance requirements
- Collaborate with cross-functional departments to ensure an outstanding customer experience
QUALIFICATIONS & SKILLS
- Associate degree or a minimum of two years of customer service or customer support experience
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational and multitasking abilities with exceptional attention to detail
- Ability to explain insurance-related documentation in a clear and patient manner
- Experience using CRM systems and Microsoft Office applications
- Strong computer proficiency and administrative skills
- Ability to work collaboratively in a team-oriented environment
- Valid driver's license
PREFERRED QUALIFICATIONS
- Experience supporting healthcare, medical device, rehabilitation, or mobility equipment customers
- Experience working with individuals with disabilities or within a patient-focused environment
- Experience coordinating schedules, training sessions, or customer onboarding activities
ABOUT US
Top Prospect Group, founded in 2010, is a technical staffing firm committed to matching top professionals with industry-leading clients. In 2023, we joined HW Staffing Solutions, expanding our reach across manufacturing, logistics, and technology sectors nationwide.
INTERESTED CANDIDATES – APPLY TODAY
Please submit:
- A clean copy of your resume
- Pay expectations
- Availability and at least one professional reference
#INDTPGSHELTON
Numbers & Facts
| Location | Manchester, NH |
| Industry | Staffing/Employment Agencies |
| Salary | $22–$25 Per Hour |
| Company Size | 20 to 49 employees |
| Year Founded | 2009 |
| Website | http://www.topprospectgroup.com/ |
About Company
Top Prospect Group founders and management team offer more than 75 years of combined experience in Information Technology, Creative & Marketing, and Finance & Accounting staffing and solutions. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. We meet with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are able to provide a more consistent recruitment process. Motivated by a partnership philosophy, our staff possesses a deep understanding of how to forge mutually beneficial long-term relationships. We believe in what we do and continuously strive for excellence.
Skills
- Administrative Skillsunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Driver's Licenseunmatched
- Healthcareunmatched
- Insurance Documentationunmatched
- Interpersonal Skillsunmatched
- Logisticsunmatched
- Manufacturingunmatched
- Medical Equipmentunmatched
- Multitaskingunmatched
- Onboardingunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Pricingunmatched
- Product Demonstrationunmatched
- Purchase Ordersunmatched
- Quality Metricsunmatched
- Record Keepingunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Rehabilitation Medicineunmatched
- Support Documentationunmatched
- Team Playerunmatched
- Technical Recruitingunmatched
- Writing Skillsunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder