Customer Experience Specialist

Customer Experience Specialist

A growing financial services organization in La Mesa is seeking a Customer Experience Specialist to join its dynamic team. This role is ideal for a customer-focused professional who thrives in a fast-paced, high call-volume environment and is passionate about delivering exceptional service. The Customer Experience Specialist will serve as a primary point of contact for clients, handling a high volume of inbound and outbound calls, addressing inquiries, resolving issues, and providing accurate information regarding financial products and services.

Job Duties:

• Handle a high volume of inbound and outbound customer calls in a fast-paced environment

• Provide accurate information regarding financial products, services, and account inquiries

• Resolve customer concerns efficiently while delivering exceptional service

• Document all customer interactions and updates in CRM systems

• Assist with account maintenance, troubleshooting, and general support requests

• Maintain professionalism and empathy in all customer communications

• Collaborate with internal teams to ensure timely issue resolution

• Meet performance metrics including call quality, response time, and customer satisfaction

Qualifications:

• 1+ years of experience in customer service, call center, or financial services preferred

• Ability to manage high call volume while maintaining accuracy and professionalism

• Strong communication, problem-solving, and multitasking skills

• Bilingual in Spanish and English highly preferred

• Proficient in Microsoft Office and CRM systems

• Detail-oriented with strong organizational skills

• Ability to work both independently and as part of a team

• High school diploma or equivalent required

Position Details:

• Onsite role

• Contract to hire role

• Compensation: $22.00 per hour

• Located in La Mesa, San Diego

• Full-time, Monday-Friday 7:00am-4:00pm or 8:00am-5:00pm PST

This is a great opportunity to join a growing financial services organization and make a direct impact on customer satisfaction.

Pay Details: $22.00 per hour

Search managed by: Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.