Customer Experience Specialist

Tesla, Inc.

Springfield, NJ

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JOB DETAILS

SKILLS

Accidental Death and Dismemberment (AD&D), Alternative Energy, Animal Care, Automotive Sales, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, Disability Insurance, Diversity, Driver's License, Employee Benefits, Exceeded Sales Goal, Finance, Health Plan, Healthcare, Hospital, Industry/Trade Analysis, Insurance, Legal, Microsoft Office, Organizational Skills, Orthodontics, Payroll Tax, Presentation/Verbal Skills, Product Demonstration, Retail, Sales, Sales Pipeline, Sales Support, State Laws and Regulations, Stock Purchase Plans, Vision Plan, Weight Management, Writing Skills

LOCATION

Springfield, NJ

POSTED

30+ days ago

What to ExpectAt Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life.In this role, you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We've created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. What You'll Do- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile- Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests- Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers- Provide the highest level of customer service to all current and future owners- Perform additional tasks as assigned to meet business needs What You'll Bring- 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals- Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives- Ability to understand and convey business issues and technical concepts- Strong sense of team mentality and reliability- Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools- Ability to work evening hours, weekends, and holidays in a retail environment- Valid driver's license required- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment- For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license Compensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:- Medical plans > plan options with $0 payroll deduction- Family-building, fertility, adoption and surrogacy benefits- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible Aetna medical plan with HSA- Healthcare and Dependent Care Flexible Spending Accounts (FSA)- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits- Company paid Basic Life, AD&D- Short-term and long-term disability insurance (90 day waiting period)- Employee Assistance Program- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays- Back-up childcare and parenting support resources- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance- Weight Loss and Tobacco Cessation Programs- Tesla Babies program- Commuter benefits- Employee discounts and perks program- Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

About the Company

Tesla, Inc.

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