Summary Customer Experience SpecialistCarlile Transportation | Tacoma WA Deliver Exceptional Service. Build Strong Relationships. Make an Impact.At Carlile Transportation we do more than move freight&mdashwe connect businesses and communities across Alaska and North America. As a trusted leader in transportation and logistics we are committed to delivering outstanding service while living our core values of Safety Integrity Teamwork Stewardship and Excellence. We are seeking a highly motivated Customer Experience Specialist to join our team in Tacoma Washington. This role is ideal for a customer-focused professional who enjoys solving problems building relationships and serving as a critical link between customers and operations. If you thrive in a fast-paced environ Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailCustomer Experience SpecialistCarlile Transportation | Tacoma WADeliver Exceptional Service. Build Strong Relationships. Make an Impact.At Carlile Transportation we do more than move freight-we connect businesses and communities across Alaska and North America. As a trusted leader in transportation and logistics we are committed to delivering outstanding service while living our core values of Safety Integrity Teamwork Stewardship and Excellence.We are seeking a highly motivated Customer Experience Specialist to join our team in Tacoma Washington. This role is ideal for a customer-focused professional who enjoys solving problems building relationships and serving as a critical link between customers and operations.If you thrive in a fast-paced environment and are passionate about delivering exceptional service we&8217d love to hear from you.About the RoleAs a Customer Experience Specialist you will be a key point of contact for customers helping ensure a seamless experience from shipment pickup through final delivery. You will work closely with customers operations dispatch and leadership teams to provide proactive communication resolve service concerns and strengthen long-term customer relationships.This position plays a critical role in supporting customer satisfaction customer retention and operational success.Key ResponsibilitiesCustomer Experience & Relationship ManagementServe as a primary contact for customer inquiries shipment updates and service requests.Build and maintain strong customer relationships through responsive and proactive communication.Provide accurate information regarding shipment status delays service exceptions and resolutions.Deliver a consistently high level of customer service professionalism and responsiveness.Problem Resolution & Service RecoveryInvestigate and resolve customer concerns in a timely and professional manner.Collaborate with operations dispatch and terminal teams to identify and implement solutions.Escalate service issues appropriately while keeping customers informed throughout the resolution process.Accurately document customer interactions service actions and resolutions.Operational CoordinationMonitor freight movement and shipment milestones.Assist with freight tracing service recovery efforts and issue resolution.Coordinate with internal stakeholders to ensure customer expectations are met.Support effective communication between customers operations and leadership teams.Customer Retention & Business SupportIdentify opportunities to improve the customer experience and strengthen customer loyalty.Gather customer feedback and communicate insights to leadership.Support customer retention initiatives through exceptional service and responsiveness.Identify opportunities to introduce customers to additional transportation logistics and supply chain solutions.Continuous ImprovementRecommend process improvements that enhance operational efficiency and customer satisfaction.Participate in service excellence initiatives training programs and continuous learning opportunities.Contribute to a culture of accountability collaboration innovation and continuous improvement.Support Carlile&8217s commitment to Safety Integrity Teamwork Stewardship and Excellence.Required Qualifications2 years of experience in customer service client services logistics coordination account support transportation or a related field.Strong verbal and written communication skills.Excellent problem-solving and conflict-resolution abilities.Ability to manage multiple priorities while maintaining attention to detail.Strong organizational and time management skills.Proficiency with Microsoft Office Suite including Outlook Excel and Word.Ability to work effectively in a fast-paced team-oriented environment.Commitment to delivering an exceptional customer experience.Preferred QualificationsExperience in transportation logistics supply chain or freight operations.Knowledge of freight movement shipment tracking and transportation terminology.Experience working with Transportation Management Systems TMS or CRM software.Experience supporting both customer-facing and operational teams.Key CompetenciesCustomer ExperienceCustomer ServiceClient RelationsProblem ResolutionLogistics CoordinationShipment TrackingAccount SupportCommunicationRelationship BuildingTeam CollaborationAttention to DetailTime ManagementContinuous ImprovementCompensationThe hourly pay range for this position is 20.50 to 30.80 per hour.Compensation will be determined based on several factors including education relevant work experience geographic location internal equity and the specific responsibilities of the position.Why Join CarlileAt Carlile our employees are the foundation of our success. We offer a collaborative environment where team members are empowered to learn grow and make meaningful contributions every day.What We OfferCareer growth and advancement opportunitiesCollaborative and supportive team cultureOpportunity to work with a recognized leader in transportation and logisticsMeaningful work supporting Alaska&8217s supply chain and communitiesA workplace built on Safety Integrity Teamwork Stewardship and ExcellenceBenefitsEligible employees receive a comprehensive benefits package includingMedical Dental and Vision InsuranceLife InsuranceShort-Term and Long-Term DisabilityEmployee Assistance Program EAP401k with Company MatchTuition ReimbursementParental LeavePaid Vacation and Sick LeavePaid HolidaysAdditional voluntary benefit optionsSchedule & Work EnvironmentFull-time positionStandard business hours with flexibility as business needs requireFast-paced transportation and logistics environmentCollaborative and customer-focused workplacePosition will be based out of Tacoma WashingtonEqual Opportunity EmployerCarlile Transportation is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.Carlile Transportation is a drug-free workplace and participates in the E-Verify Employment Verification Program.Explore transportation and logistics industry job opportunities from Hawaii to Alaska
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