We are seeking a professional and technically skilled individual to join our team as a Customer Facing IT End-user Support professional. This is a full-time position based in United, Pennsylvania. The successful candidate will be the first point of contact for our internal staff, providing crucial technical assistance and support to ensure the smooth operation of our IT systems. This role is essential for empowering our advisory, assurance, and tax professionals to deliver exceptional service to our clients. We are offering a competitive hourly rate of $29 - $38 USD per hour.
Responsibilities
* Provide first and second-line technical support to end-users via phone, email, and in-person interactions.
* Diagnose, troubleshoot, and resolve a wide range of hardware, software, and network connectivity issues in a timely and professional manner.
* Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
* Manage user accounts and permissions within Active Directory and other company systems.
* Accurately log all support requests, incidents, and resolutions in the IT service management system.
* Escalate complex technical issues to the appropriate senior IT personnel or external vendors.
* Assist with the deployment of new technologies and contribute to IT projects as required.
* Create and maintain technical documentation and user guides to support our colleagues.
* Uphold the highest standards of customer service, ensuring a positive and effective support experience for all staff.
Qualifications
* Proven experience in an IT support, helpdesk, or service desk role, ideally within a professional services or corporate environment.
* Strong working knowledge of Microsoft Windows operating systems and the Microsoft 365 suite (including Outlook, Teams, and SharePoint).
* Hands-on experience with troubleshooting PC hardware, printers, and other common office peripherals.
* Familiarity with user account management in an Active Directory environment.
* A solid understanding of basic networking principles (TCP/IP, DNS, DHCP).
* Exceptional interpersonal and communication skills, with a clear focus on customer satisfaction.
* Excellent analytical and problem-solving abilities with high attention to detail.
* The ability to work effectively both independently and as part of a collaborative team.
* Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications) would be advantageous.
Benefits
Wolf & Company, P.C. is dedicated to fostering a supportive and rewarding work environment. We offer a comprehensive and competitive benefits package, which includes:
* Opportunities for continuous professional development and training.
* A collaborative and inclusive company culture.
* Access to a range of health and wellness programmes.
* A competitive pension scheme.