Customer Feedback & Analytics Analyst

Adecco is currently assisting our client in Fountain Valley, CA with recruiting for a Customer Feedback & Analytics Analyst position. This is an excellent opportunity for an analytical and detail-oriented professional who enjoys research, data analysis, reporting, and working collaboratively with cross-functional teams.

In this role, you will support the Customer Feedback & Analytics Strategy Team by researching business inquiries, analyzing data, supporting reporting initiatives, and participating in user acceptance testing for department projects.

Pay Rate: $25.00/hour-$40.00/hour DOE

Schedule: Full Time Onsite Monday - Friday 8:00am to 5:00pm

Location: Fountain Valley CA

Key Responsibilities

• Research and investigate requests received through various department inboxes, including questions, appeals, exception requests, field and regional inquiries, and legal-related requests.

• Log research requests, identify key variables within systems, conduct research, build timelines, and establish facts.

• Review research and investigation findings with key team members.

• Collaborate with internal team members to identify and fill research or data gaps.

• Assist with regular and ad hoc customer feedback and retail process reporting, including weekly and monthly reporting.

• Participate in User Acceptance Testing (UAT) for department projects, including dashboard enhancements and Tableau reports.

• Identify and communicate issues, errors, and opportunities for improvement during testing.

• Maintain department KPI presentations, including historical and current rankings, scores, targets, and achievements.

• Provide additional analytical and administrative support to meet department needs.

Qualifications

• Bachelor's degree preferred.

• 2-4 years of relevant professional experience.

• Strong analytical, research, and problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills.

• Strong attention to detail with the ability to identify patterns and troubleshoot issues.

• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Teams, and Outlook.

• Experience with data exploration and visualization tools such as Tableau and Alteryx preferred.

• Hands-on experience with SQL and/or Python preferred.

• Ability to extract, transform, and analyze data with training and support from team members.

• Strong time management skills with the ability to prioritize multiple deadlines.

• Self-motivated and team-oriented.

Preferred Experience

Knowledge of automotive dealer terminology and processes is a plus, including:

• Repair Orders (ROs)

• RDRs

• Customer Pay

• Warranty

• Dealer Management Systems (DMS)

Understanding how business processes and systems generate and populate critical data is also preferred.

Why Join Adecco?

This is a great opportunity to gain valuable experience in analytics, customer feedback, reporting, data research, and automotive business processes while working with an established organization in Fountain Valley.

Pay Rate: $25.00/hour-$40.00/hour DOE

If you have strong analytical skills and enjoy working with data, research, and cross-functional teams, apply today!

Pay Details: $25.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.