Customer Fulfillment Associate

Saltchuk Companies

Anchorage, AK

JOB DETAILS
SALARY
SKILLS
Accidental Death and Dismemberment (AD&D), Billing, Career Development, Cargo/Freight, Computer Systems, Customer Experience, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Documentation Review, Forklift, Hazardous Materials/Substances, Life Insurance, Lifting Equipment, Loading/Unloading, Managed Care, Mobile Devices, Operational Support, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Regulatory Compliance, Reimbursement, Retail, Safety/Work Safety, Shipping Documents, Shipping/Receiving, Time Management, Transportation and Logistics, Warehousing, Writing Skills
LOCATION
Anchorage, AK
POSTED
14 days ago

Summary Position Profile This role focuses on delivering excellent customer service while accurately receiving handling and processing incoming shipments. The position supports a positive customer experience by ensuring products are managed with care attention to detail and efficiency in a safe organized environment. Essential Duties Provide a safe welcoming and service-oriented environment by following all company HSSE Health Safety Security & Environmental policies and procedures.Receive and handle incoming shipments with care ensuring products are accurately unloaded organized and staged to support efficient customer service and order fulfillment within a warehouse.Verify shipment details by reviewing documentation for accuracy including shipper and cust Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailPosition ProfileThis role focuses on delivering excellent customer service while accurately receiving handling and processing incoming shipments. The position supports a positive customer experience by ensuring products are managed with care attention to detail and efficiency in a safe organized environment.Essential DutiesProvide a safe welcoming and service-oriented environment by following all company HSSE Health Safety Security & Environmental policies and procedures.Receive and handle incoming shipments with care ensuring products are accurately unloaded organized and staged to support efficient customer service and order fulfillment within a warehouse.Verify shipment details by reviewing documentation for accuracy including shipper and customer information billing details product descriptions and any special handling requirements including hazardous materials when applicable.Accurately record shipment weights and dimensions using warehouse systems and devices to ensure proper billing and a seamless customer experience.Collaborate with team members to ensure all required shipping and receiving documentation is complete and processed promptly for smooth order handling.Prepare customer orders for shipment or pickup by labeling packaging and securing items to ensure they arrive safely and in excellent condition.Support order accuracy and timely fulfillment by assisting with sorting staging and loading freight to meet customer expectations.Package and ship materials in compliance with all regulatory and company standards ensuring safe and reliable delivery for customers.Maintain a clean organized customer-ready workspace and appearance to promote efficiency and a positive experience for both internal and external customers.Provide support across operations and assist with additional tasks as needed to ensure excellent service and team success as assigned.QualificationsHigh school diploma or GED equivalentMinimum one year of experience in retail customer service warehousing or receiving department.Forklift experience preferred.Prior customer service experience preferred.Previous transportation or retail industry experience preferredKnowledge Skills and AbilitiesWorking knowledge of computers Hand held scanning devices and computerized warehouse management system knowledge preferredMust have exceptional attention to detail perform work accurately and ability to proof own workExcellent data entry skills including speed accuracy and thoroughnessExcellent Customer Service skills in person and on the phoneAbility to professionally serve a variety of people in a busy and fast-paced environment. Strong written and verbal communication skillsMust have the ability to work independently and as part of a teamTreats people with respect keeps commitments inspires the trust of others work with integrity and ethically uphold organizational valuesBenefitsHeres what you can look forward toCompensationCompetitive hourly rate 20.50 &8211 30.80 per hour depending on experience and qualificationsHealth & WellnessEmployer subsidized medical dental and vision coverage for you and your familydependents.Employer‑paid life insurance accidental death and dismemberment AD&D and short‑term and long-term disability coverageRetirementGenerous 401k plan with a 4 company matchPaid Time Off2 weeks vacation annually7 company holidays7 days of sick leave annuallyExtras that Make a DifferenceUp to 5250 per year in tax-free educational assistance to assist with career development and growthEmployee Assistance Program EAPAnnual Boot reimbursement programWorking EnvironmentThis job is performed primarily in a warehouse setting when working with powered lifting equipment computer systems and other forms of documentation. Some work is performed outdoors when working with customers receiving and documenting bill of ladings labeling freight and working with the Dock and Yard team. Exposure to inclement weather and varying temperatures may be exposed to hazardous chemicals materials and airborne pathogens. This position is subject to frequent walking bending reaching and lifting.Reasonable AccommodationsCarlile will make a reasonable accommodations wherever necessary for all employees or applicants with disabilities provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.Explore transportation and logistics industry job opportunities from Hawaii to Alaska

and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF

About the Company

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Saltchuk Companies