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Customer Service Jobs in Grand Rapids, MI

Customer Fulfillment Representative

Zatkoff Seals & Packings

Grand Rapids, MI

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Customer Support/Service, Data Entry, Dental Insurance, Detail Oriented, Disability Insurance, Driver's License, Employee Assistance Plan, Forklift, Insurance, Interpersonal Skills, Inventory Control System, Lift/Move 50 Pounds, Loading/Unloading, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Organizational Skills, Purchase Orders, Resolve Customer Issues, Shipping/Receiving, Time Management, Vehicle Driving, Vision Plan, Warehousing
LOCATION
Grand Rapids, MI
POSTED
1 day ago
Job Type

Full-time

Description

The Customer Fulfillment Representative is a warehouse worker who will fulfill and process orders, accept incoming shipments, and oversee the general organization of the warehouse. This is a full-time warehouse position with complete benefit package, including excellent health benefits, profit sharing, and bonuses. Typical hours of work would be between 7:30am to 6:30pm Monday through Friday (40hr/week based on 8hr/day staggered work shift schedule).

Duties / Responsibilities:
  • Maintain an accurate running inventory.
  • Restock supplies and inventory; places blanket and special orders as needed.
  • Pull and package orders, including assembly of cardboard boxes, packaging foam and materials, and assembly of parts into individual bags and cartons.
  • Enter purchase order data in the inventory control system.
  • Accept, verify, inspect, and record all deliveries and shipments according to policy.
  • Record, report, and return defective items.
  • Label and sort inbound and outbound product.
  • Maintain the organization and cleanliness of the warehouse area.
  • Handle complaints related to shipments; notifies supervisor of any shipping or receiving issues.
  • Assist walk-in customers with determining and measuring product requirements, placing and picking orders. • Loads and unload shipments from trucks.
  • Periodically operate the forklift for product movement and loading/unloading.
  • Periodically drive company vehicles to move inventory.
  • Perform other related duties as assigned.

Requirements

Required Skills/Abilities:
  • Proficient with inventory control systems.
  • Thorough understanding of warehouse policies and procedures.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal and customer service skills.
  • Excellent time management skills.
  • Valid driver's license and acceptable driving record.

Education and Experience:
  • High school diploma or equivalent.
  • Warehouse and forklift experience preferred.

Physical Requirements:
  • Must be able to complete various activities in the warehouse that may require hours of lifting, standing, and carrying.
  • Must be able to lift and carry up to 50 pounds at a time.

Benefits:

Zatkoff Seals & Packings offers all full-time employees a full benefit package, including:
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Group Life Insurance
  • Accidental Death and Dismemberment insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program

Additional Information:

Zatkoff is an Equal Opportunity and Affirmative Action Employer. Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations.

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About the Company

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Zatkoff Seals & Packings

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