Job Description
Job Description
Job Description
\nCompany Description
Location: Remote in TEXAS ONLY
Starting pay: $12/hr
Full-Time Position. Must have open availability.
CUSTOMER SERVICE AGENT
Our Customer Service Agents are responsible for maintaining positive relationships with our game
players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This
includes a wide variety of gameplay needs, technical advice, account billing requests, and product
information. Successful candidates will typically have a positive attitude, passion for gaming, analytical
thinking, computer savvy, and experience in customer service contact centers. We offer a fun, exciting,
and challenging environment in one of the most energizing gaming organizations in the industry!
Our Customer Service Agents are responsible for maintaining positive relationships with our game
players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This
includes a wide variety of gameplay needs, technical advice, account billing requests, and product
information. Successful candidates will typically have a positive attitude, passion for gaming, analytical
thinking, computer savvy, and experience in customer service contact centers. We offer a fun, exciting,
and challenging environment in one of the most energizing gaming organizations in the industry!
RESPONSIBILITIES
- Interact with our customers in all of our gaming environments to promote customer satisfaction
- Handle customer requests for our entire catalog of products and services, including:
- Help with Product information, Account Billing requests, Technical help, Gameplay
help
- A mix of Email, Chat and Social networking
- Maintain a working knowledge of our products and services
- Standard console and PC products
- Massively Multiplayer Online games
- Other online services
- All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
- Contribute to record keeping knowledge management for product knowledge bases
- Create, edit, review, and publish content for the Customer Services department in response to
requests from internal stakeholders/external users
- Maintain accuracy, relevancy of all internal/external content
- Interact with our customers in all of our gaming environments to promote customer satisfaction
- Handle customer requests for our entire catalog of products and services, including:
- Help with Product information, Account Billing requests, Technical help, Gameplay
help
- A mix of Email, Chat and Social networking
- Maintain a working knowledge of our products and services
- Standard console and PC products
- Massively Multiplayer Online games
- Other online services
- All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
- Contribute to record keeping knowledge management for product knowledge bases
- Create, edit, review, and publish content for the Customer Services department in response to
requests from internal stakeholders/external users
- Maintain accuracy, relevancy of all internal/external content
REQUIREMENTS
- Strong English language fluency
- Have excellent verbal and written communication skills [English]
- Have excellent editorial skills with the ability to write clearly for a diverse audience
- Strong customer service ethic, positive attitude, and enthusiasm
- Creative and analytical thinking
- Professional communications skills
- Passion for gaming
- Familiarity with online environments and social networks
- Technical troubleshooting ability with Microsoft Windows operating system
- Familiarity with productivity software, including Microsoft Office products
- Good typing skills
- Strong English language fluency
- Have excellent verbal and written communication skills [English]
- Have excellent editorial skills with the ability to write clearly for a diverse audience
- Strong customer service ethic, positive attitude, and enthusiasm
- Creative and analytical thinking
- Professional communications skills
- Passion for gaming
- Familiarity with online environments and social networks
- Technical troubleshooting ability with Microsoft Windows operating system
- Familiarity with productivity software, including Microsoft Office products
- Good typing skills
PLUSES
- Experience in entertainment software industry
- Knowledge and passion for massively multiplayer online games
- 1+ years writing/editing/technical communication experience
- Familiarity with MacOS or Mobile operating systems
- Experience in entertainment software industry
- Knowledge and passion for massively multiplayer online games
- 1+ years writing/editing/technical communication experience
- Familiarity with MacOS or Mobile operating systems
Connecting Companies with Good Employees, and Employees with Good Companies!!
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
Numbers & Facts
| Location | Austin, TX (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 10 to 19 employees |
| Year Founded | 1989 |
| Website | http://diversifiedsourcingsolutions.com/ |
About Company
Diversified Sourcing Solutions was founded in September of 1989 by four partners with extensive backgrounds in the
staffing industry. Since the beginning, our attitude has been to offer the best staffing solutions possible in the
shortest amount of time possible. Our sense of urgency and strong desire to help our customers end their staffing
pains enabled DSS to develop a strong customer base across 8 states: GA, FL, AL, TX, VA, NC, TN, MS.
Our corporate culture empowers, encourages and rewards our employees creative thinking and complex problem solving. Our clients benefit from personal attention, relentless customer service and immediate satisfaction. DSS is committed to providing timely, cost-efficient staffing solutions that are always in our client’s best interest.
Our corporate culture empowers, encourages and rewards our employees creative thinking and complex problem solving. Our clients benefit from personal attention, relentless customer service and immediate satisfaction. DSS is committed to providing timely, cost-efficient staffing solutions that are always in our client’s best interest.
Skills
- Analysis Skillsunmatched
- Billingunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Editingunmatched
- English Languageunmatched
- Entertainment Industry Softwareunmatched
- Gamingunmatched
- Internet/Online Serviceunmatched
- Knowledge Baseunmatched
- Knowledge Managementunmatched
- Mac Operating Systemunmatched
- Massively Multiplayer Online (MMO) Gamesunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows System Administrationunmatched
- Mobile Operating Systemunmatched
- PlayStationunmatched
- Presentation/Verbal Skillsunmatched
- Product Managementunmatched
- Record Keepingunmatched
- Social Networkingunmatched
- Technical Editingunmatched
- Writing Skillsunmatched
- Xboxunmatched
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