Customer Growth Strategist | Communications, Media, & Technology

We Are

Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.

Role Purpose

Support the development of customer-led growth strategies by combining strong analytical thinking with commercial acumen. As a Consultant you will play a critical role in identifying and sizing opportunities, building robust business cases, and generating the evidence required to validate and prioritize growth bets. You will work closely with Managers and client teams to translate insights into actionable recommendations and executable plans.

Key Responsibilities

• Conduct structured analysis of customer needs, market dynamics, and competitive landscapes to identify actionable growth opportunities.

• Support robust, insight-led business cases to support investment decisions.

• Apply data-driven and hypothesis-led problem solving to assess opportunity viability and prioritize initiatives.

• Support and execute rapid validation approaches (e.g., concept testing, experimentation with real and synthetic customers) to generate evidence.

• Synthesize data and insights into clear, compelling recommendations that inform client decision-making.

• Collaborate with cross-functional teams (design, product, marketing, data/AI) to shape and refine customer-centric propositions.

• Contribute to the development of client-ready materials and storytelling, linking customer insight to commercial impact.

What Success Looks Like

• Delivers high-quality analysis and business cases that influence client investment and prioritization decisions

• Demonstrates increasing confidence in linking customer insight to financial impact and growth outcomes

• Applies structured thinking to break down ambiguous problems and progress workstreams independently

• Contributes to building evidence-backed recommendations that accelerate decision-making and reduce risk

• Builds strong collaboration skills and credibility within team and client environments