Customer Insurance Senior Advisor

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our Americas region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in Plantation, Florida.

Job Purpose:

• To advise Business Units and colleagues about customer insurance with commercial acumen and technical skills within a geographical area, managing day to day activity and implement customer insurance plans and processes aligned with overall business objectives and needs, Group guidelines and policies.

Your tasks:

• Adopt the DHL culture of respect and results through professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive IRM service provision to customers.
• Serve as a key and proactive member of DHL / GBS Global Insurance & Risk Management (IRM) team, interacting with colleagues to ensure business objectives are met and that the country is performing to "best in class" standards.
• Track insurance premiums are paid and monitor day to day insurance and claims related matters including the renewals process
• Develop and maintain understanding of the business, the customer, and their challenges to establish a clear vision for the customer insurance service provision
• Maintain regular communication with the customer, responding to ad-hoc queries relating to coverage, documentation, invoicing, etc.
• Maintain accurate customer records of all annual insurances agreed as well as profitability progress of those agreements.
• Provide technical support and assistance to local business partners to support the customer insurance sales process
• Manage all aspects of the insurance referral process, providing timely and accurate responses to these queries, coordinating with London central team when required.
• Implement and support on developing work plans for customer insurance development within geographical area of intervention
• Analyze profitability of customer insurance policies final customer level as well as country policy level
• Maintain relationships with other functional groups and other IRM service lines

Your profile:

Bachelor"s degree completed within the last 0-3 years in one of the following disciplines:

• Insurance and Risk Management
• Sales
• Marketing
• Economics
• Business Administration
• Finance
• Supply Chain Management
• Logistics
• Communications or related field
• Recent graduates are encouraged to apply.

2-4 years of relevant experience

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don't hesitate and start your application.