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Customer Service Jobs in Columbus, OH

Customer Interaction Specialist

MK Wholesaler

Columbus, OH

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JOB DETAILS
SALARY
$24–$27 Per Hour
JOB TYPE
Full-time
SKILLS
Best Practices, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Logistics, Microsoft Office, Multitasking, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Team Player, Time Management, Writing Skills
LOCATION
Columbus, OH
POSTED
2 days ago
At MK Wholesaler, we believe exceptional customer experiences are the cornerstone of our success. As a Customer Interaction Specialist, you will play a vital role in connecting with our clients, understanding their needs, and delivering tailored solutions that foster long-term relationships. This position offers an exciting opportunity to be the voice of our company, ensuring every interaction reflects our commitment to quality and service excellence.ResponsibilitiesRespond promptly and courteously to customer inquiries via phone, email, and chat.Identify customer needs and recommend appropriate products or services.Document and track customer interactions using CRM tools.Manage and resolve customer complaints with empathy and professionalism.Collaborate with sales, logistics, and support teams to ensure seamless service.Maintain up-to-date knowledge of company offerings, policies, and procedures.Provide feedback to management on recurring issues and customer trends.Support training initiatives by sharing best practices and insights.QualificationsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Minimum 2 years of experience in customer service or related roles.Strong communication skills, both verbal and written.Proficiency with CRM software and Microsoft Office suite.Ability to multitask and manage time effectively in a fast-paced environment.Problem-solving mindset with attention to detail.Demonstrated ability to work collaboratively within a team.Flexibility to adapt to changing priorities and customer needs.

About the Company

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MK Wholesaler

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