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Customer Invoice & Documentation Retrieval Specialist (Phone&WhatsApp)

Island Bargains

Fort Lauderdale, FL

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JOB DETAILS
SKILLS
Billing, Call Centers, Communication Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, Freight Forwarding, Logistics, Organizational Skills, Sales, Sales Communications, Shipping Documents, Shipping Operations, Telemarketing, Time Management, Writing Skills
LOCATION
Fort Lauderdale, FL
POSTED
30+ days ago
About the Role


We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.


This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities.


Key Responsibilities


  • Contact customers via WhatsApp and phone calls to request purchase invoices for shipments 
  • Use tracking numbers to identify shipments and explain documentation requirements clearly 
  • Send and receive invoices and receipts through WhatsApp 
  • Follow up consistently and professionally until all required documentation is received 
  • Maintain accurate notes on communication attempts and document status 
  • Coordinate with internal shipping and operations teams to ensure timely processing 
  • Provide clear, courteous, and professional customer communication at all times 
What This Role Is Not


  • No sales or selling 
  • No cold calling for products or services 
  • No revenue quotas or commissions 
Ideal Candidate Profile


  • Comfortable spending most of the workday communicating via WhatsApp and phone 
  • Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred 
  • Strong written communication skills for WhatsApp messaging 
  • Confident, polite, and persistent in customer follow-ups 
  • Organized and detail-oriented 
  • Able to manage repetitive outreach tasks efficiently 
  • Basic computer skills (email, CRM/tracking systems, document handling) 
  • Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required 
Why Join Us


  • Stable, non-sales communication role 
  • Clear daily responsibilities and expectations 
  • Work with customers across multiple Caribbean countries 
  • Structured processes and training provided 
  • Supportive team environment 
Compensation & Benefits


  • Competitive pay based on experience 
  • [Paid holidays and  PTO] 
How to Apply


Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.


 

About the Company

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Island Bargains

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