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Customer Lead Coordinator (Hot Inbound Leads)

HumCap

TX

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JOB DETAILS
SKILLS
Administrative Skills, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, English Language, Follow Through, Leadership, Multilingual, Multitasking, Organizational Skills, Process Development, Sales, Sales Support, Spanish Language, Team Player, Telephone Skills
LOCATION
TX
POSTED
30+ days ago
Customer Lead Coordinator (Hot Inbound Leads)
On-site | Sales Support | Full-Time
Dallas, TX
 In-Office | Bilingual (Spanish/English) Preferred
HumCap’s client is seeking a Customer Lead Coordinator to manage high-volume, inbound customer inquiries. This role serves as the first point of contact for customers who are already requesting help with home services. You’ll qualify inquiries, route leads correctly, and ensure customers are quickly connected with the appropriate sales advisor.
If you’re organized, responsive, and comfortable on the phone, this is a great opportunity to play a key role in the sales process—without carrying a closing quota. About the Company
HumCap’s client is a growing home services concierge organization that helps customers coordinate essential services during their move. With established processes and a strong focus on customer experience, they are expanding their Dallas team to support continued growth.
If you’re organized, dependable, and enjoy being the hub that keeps everything moving, this role offers a stable environment with clear expectations and opportunities to grow.
What You’ll Do
Customers reach out when they’re moving and need help setting up essential home services. Sales advisors handle the closing—you make sure the right conversations happen quickly and smoothly.
In this high-activity coordination role, you will:
  • Answer inbound calls from customers requesting assistance
  • Respond promptly to new lead notifications in the CRM
  • Schedule calls between customers and the appropriate sales advisors
  • Accurately route and assign leads so nothing slips through the cracks
  • Follow up to confirm scheduled conversations occur
  • Communicate with sales advisors and processing teams as needed
  • Maintain clean, organized documentation in the CRM
This role requires strong communication, attention to detail, and the ability to manage multiple conversations throughout the day. What This Role Is
  • Front-line customer interaction
  • High responsiveness and urgency
  • Structured, repeatable workflows
  • Team-oriented and collaborative
  • A critical link in the overall sales process
 Who Thrives in This Role
You’ll be successful if you:
  • Respond quickly and don’t let leads sit unattended
  • Enjoy talking with customers without having to “sell”
  • Stay organized while managing multiple tasks and conversations
  • Are comfortable navigating CRM systems and scheduling tools
  • Take ownership and follow through consistently
Strong backgrounds include:
Customer Service
•Call Center
•Front Desk
•Appointment Setting
•Sales Support
•Administrative or Operations Coordination
Spanish/English bilingual skills are preferred, but not required. Compensation & Benefits
  • Competitive Salary
  • Paid training
  • Paid time off and paid holidays
  • Medical, dental, and vision insurance
  • 401(k)
 Work Environment
  • Full-time, in-office role in Dallas, TX
  • Team-oriented, collaborative culture
  • Clear processes and workflows
  • Supportive leadership and training
  • Stable, growing organization
  
 

About the Company

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HumCap

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