Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailCustomer Logistics CoordinatorTOTE Maritime Alaska | Tacoma WADepartment Operations
Reports To Cargo Support Supervisor
FLSA Status Non-ExemptSupport Operations. Deliver Exceptional Customer Service. Keep Freight Moving.TOTE Maritime Alaska is seeking a highly organized customer-focused and detail-oriented Terminal Specialist to join our Operations team in Tacoma Washington.This role is ideal for professionals who enjoy customer service logistics coordination transportation operations booking management and problem-solving in a fast-paced environment. As a key member of our team you will help ensure the seamless movement of freight while supporting customers drivers and internal stakeholders.CompensationSalary Range 39449 &8211 69113 annuallyAnticipated Hiring Range 50000 &8211 52000 annuallyCompensation is based on factors including experience qualifications internal equity and business needs.Position SummaryAs a Terminal Specialist you will serve as a primary point of contact for customers drivers and internal departments ensuring efficient booking management freight coordination and customer support.You will play a critical role in supporting terminal operations by coordinating shipments scheduling appointments resolving customer inquiries maintaining accurate records and supporting daily operational workflows.The successful candidate is customer-focused detail-oriented organized and comfortable managing multiple priorities simultaneously.Why Join TOTE Maritime AlaskaCompetitive CompensationComprehensive Medical Dental and Vision Benefits401k with Company MatchPaid Time Off and Paid HolidaysTuition ReimbursementProfessional Development OpportunitiesCareer GrowthCollaborative Team EnvironmentStable Established OrganizationOpportunity to support a transportation network critical to Alaska&8217s economyKey ResponsibilitiesCustomer Service & Relationship ManagementProvide exceptional customer service through phone email and face-to-face interactionsServe as a primary point of contact for customers drivers and internal teamsRespond to customer inquiries regarding bookings vessel schedules deliveries pickups and operational requirementsCommunicate company policies procedures and transportation requirements clearly and professionallyResolve customer and vendor concerns in a timely and effective mannerBooking & Logistics CoordinationCreate update and monitor customer bookings to ensure accuracy and timely processingCoordinate deliveries pickups and terminal appointmentsAssign customer bookings to designated Maritime Alaska vesselsMonitor shipment activity and booking workflowsSupport freight movement and daily terminal operationsOperations & Administrative SupportReconcile yard inventory and maintain accurate operational recordsProcess customer payments and related documentationMonitor and correct web-based and EDI bookingsCreate temporary organizations and update customer account informationRun review and audit operational reports to ensure data accuracyPerform accurate data entry and maintain records in company systemsSupport multiple departments to ensure seamless operationsContinuous ImprovementIdentify opportunities to improve operational efficiency and customer satisfactionSupport process improvement initiativesMaintain accurate documentation and reporting to support business goalsQualifications & Work RequirementsAssociate degree preferred1-2 years of customer service transportation logistics freight shippingreceiving or related experience preferredStrong customer service communication and relationship-building skillsExcellent organizational skills with strong attention to detailAbility to multitask prioritize work and meet deadlines in a fast-paced environmentAbility to work independently and collaboratively in a team settingBasic mathematical and problem-solving skillsProficiency with Microsoft Office Suite including Excel Outlook Word and PowerPointExperience with web-based applications transportation software EDI systems or e-commerce platforms preferredAbility to maintain accuracy under pressure while managing multiple prioritiesComfortable working in a professional office environment with frequent computer use keyboarding data entry reporting and customer interactionFlexibility to work evenings weekends or modified schedules as business needs requireMust be legally authorized to work in the United StatesApply TodayIf you&8217re looking for an opportunity to combine customer service logistics coordination transportation support booking management and terminal operations we encourage you to apply.Join TOTE Maritime Alaska and help deliver the service reliability and operational excellence our customers depend on every day.Equal Opportunity EmployerTOTE Maritime Alaska is an Equal Opportunity Employer Affirmative Action Employer and a VEVRAA Federal Contractor committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. TOTE Maritime Alaska is a drug-free workplace and participates in the E-Verify Employment Verification Program.Explore transportation and logistics industry job opportunities from Hawaii to Alaska
and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF