Administrative Skills, Business Support, Calendar Management, Cargo/Freight, Continuous Improvement, Corporate Communications, Corporate Policies, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Documentation, Electronic Data Interchange (EDI), Establish Priorities, Internet Application, Inventory Management, Logistics, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Network Support, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Operations, Operations Management, Organizational Skills, Problem Solving Skills, Process Improvement, Record Keeping, Resolve Customer Issues, Shipping/Receiving, Systems Maintenance, Team Player, Time Management, Web Site Monitoring, eCommerce
Customer Logistics Coordinator
TOTE Maritime Alaska is seeking a highly organized, customer-focused, and detail-oriented Terminal Specialist to join our Operations team in Tacoma, Washington.
This role is ideal for professionals who enjoy customer service, logistics coordination,transportation operations, booking management, and problem-solving in a fast-paced environment. As a key member of our team, you will help ensure the seamless movement of freight while supporting customers, drivers, and internal stakeholders.
Position Summary
As a Terminal Specialist, you will serve as a primary point of contact for customers, drivers, and internal departments, ensuring efficient booking management, freight coordination, and customer support.
You will play a critical role in supporting terminal operations by coordinating shipments, scheduling appointments, resolving customer inquiries, maintaining accurate records, and supporting daily operational workflows.
The successful candidate is customer-focused, detail-oriented, organized, and comfortable managing multiple priorities simultaneously.
Why Join TOTE Maritime Alaska?
- Competitive Compensation
- Comprehensive Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Professional Development Opportunities
- Career Growth
- Collaborative Team Environment
- Stable, Established Organization
- Opportunity to support a transportation network critical to Alaska's economy
Key Responsibilities
Customer Service & Relationship Management
- Provide exceptional customer service through phone, email, and face-to-face interactions
- Serve as a primary point of contact for customers, drivers, and internal teams
- Respond to customer inquiries regarding bookings, vessel schedules, deliveries, pickups, and operational requirements
- Communicate company policies, procedures, and transportation requirements clearly and professionally
- Resolve customer and vendor concerns in a timely and effective manner
Booking & Logistics Coordination
- Create, update, and monitor customer bookings to ensure accuracy and timely processing
- Coordinate deliveries, pickups, and terminal appointments
- Assign customer bookings to designated Maritime Alaska vessels
- Monitor shipment activity and booking workflows
- Support freight movement and daily terminal operations
Operations & Administrative Support
- Reconcile yard inventory and maintain accurate operational records
- Process customer payments and related documentation
- Monitor and correct web-based and EDI bookings
- Create temporary organizations and update customer account information
- Run, review, and audit operational reports to ensure data accuracy
- Perform accurate data entry and maintain records in company systems
- Support multiple departments to ensure seamless operations
Continuous Improvement
- Identify opportunities to improve operational efficiency and customer satisfaction
- Support process improvement initiatives
- Maintain accurate documentation and reporting to support business goals
Qualifications & Work Requirements
- Associate degree preferred
- 1-2 years of customer service, transportation, logistics, freight, shipping/receiving, or related experience preferred
- Strong customer service, communication, and relationship-building skills
- Excellent organizational skills with strong attention to detail
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment
- Ability to work independently and collaboratively in a team setting
- Basic mathematical and problem-solving skills
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint
- Experience with web-based applications, transportation software, EDI systems, or e-commerce platforms preferred
- Ability to maintain accuracy under pressure while managing multiple priorities
- Comfortable working in a professional office environment with frequent computer use, keyboarding, data entry, reporting, and customer interaction
- Flexibility to work evenings, weekends, or modified schedules as business needs require
- Must be legally authorized to work in the United States
Equal Opportunity Employer
TOTE Maritime Alaska is an Equal Opportunity Employer, Affirmative Action Employer, and a VEVRAA Federal Contractor committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. TOTE Maritime Alaska is a drug-free workplace and participates in the E-Verify Employment Verification Program.