Customer Logistics Specialist

RESPONSIBILITIES

Customer Account Administration

• Solicit Customers, enter all customer loads into system, and build relationships with all customers, shippers and consignees.
• Communicates with customers via email, telephone, fax etc.
• Identifies and corrects deficiencies with customer orders
• Assists sales managers with assigned accounts
• Tracks transportation when needed (i.e., delivery time, pick-up time, etc.)
• Analyzes daily/weekly queries and reports related to customer accounts
• Maximize negotiated rates with all customers; communicate all service needs with sales, driver managers, and drivers.

Order Processing

• Make sure all customer window times, directions, phone numbers, billing information, and all other data needed to perform customer loads properly are entered into our system
• Manage customer on-time pick up and on-time delivery

Enters standard business orders by receiving order via email/telephone/fax

• Handles special customer-specific documentation needs
• Reviews orders for errors
• Logs all incoming faxed orders

Order Issue(s) Resolution

• Analyzes issues with orders using Order User Hold Report
• Resolves issues by communicating with other departments regarding customer needs
• Revises orders when needed
• Releases resolved orders
• Processes RMAs

Equipment Utilization

• Book enough business to hit utilization numbers needed to make company plan, minimize deadhead on all trucks, manage trailer pools as needed

Policies and Procedure Management

• Ensure all DOT safety rules and hours of service policies are followed as well all company policies and procedures

EDUCATION AND EXPERIENCE

• High School Diploma
• 1 year working with public (pre. customer service or food service)
• Computer skills - Microsoft Windows, MS Office (especially Excel)
• Computer entry experience valuable, but not required

KNOWLEDGE, SKILLS, AND ABILITIES

• Carefulness
• Cooperation
• Customer Service Orientation
• Sociability
• Striving
• Teamwork
• Work Discipline
• Good communication skills
• Quick learner
• Ability to prioritize
• Multi-task oriented
• Proactive

SUPERVISORY RESPONSIBILITIES

Direct: None

Indirect: None

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job:
• The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
• The employee must be able to use fingers to constantly operate a computer or other type of office equipment
• The employee in this position must be able to regularly walk
• The employees must be able to use hands to handle and feel
• The employee must be able to reach with both hands and arms
• The employee must be able to visually detect, perceive, or recognize in near and far distances
• The employee must be able to converse or convey with other individuals
• The employee may occasionally be required to bend, crouch, or crawl in tight knit spaces, such as under desks to make equipment connections
• The employee bay occasionally have to climb latters and be exposed to heights (i.e.: rooftop)
• The employee may occasionally lift/carry items as heavy as 60 pounds
• The employee must be able to work outside in various weather conditions (i.e.: rain, snow, heat)

JOB COMPETENCIES

• Ethics/ Integrity/ Trust
• Attitude and Commitment
• Diversity
• Customer Service
• Company Engagement
• Quality
• Cost Consciousness

Other

• Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements
• Responsible to report food safety and quality issues to management