Customer Loyalty RepresentativeCustomer Loyalty Representative
Salary: $45,000 annually + Commission
Build Relationships. Solve Problems. Keep Our Customers Happy.
Are you someone who enjoys helping people and finding solutions? Do you have a knack for turning a frustrated customer into a loyal one? If so, we'd love to meet you!
Earthwise Environmental Solutions/Big's Sanitation is seeking a Customer Retention Representative to join our growing team. This position plays a vital role in maintaining strong customer relationships by resolving concerns, preventing account cancellations, and identifying opportunities to improve our customers' service experience.
What You'll Do
- Respond to customers who are considering canceling service.
- Listen carefully to customer concerns and work to resolve issues promptly and professionally.
- Retain existing customers through excellent customer service and creative problem-solving.
- Educate customers on available services, pricing options, and service enhancements.
- Identify opportunities to upsell or cross-sell additional services when appropriate.
- Work closely with Dispatch, Customer Service, Operations, and Billing to ensure customer issues are resolved.
- Document customer interactions accurately within company software.
- Follow up with customers to ensure satisfaction after concerns have been addressed.
- Meet or exceed monthly customer retention and sales goals.
Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service background with the ability to de-escalate difficult situations.
- Sales or account retention experience preferred.
- Strong negotiation and problem-solving skills.
- Comfortable working with computers and multiple software systems.
- Highly organized with strong attention to detail.
- Positive attitude and ability to work independently while contributing to a team environment.
What We Offer
- Competitive salary of $45,000 annually
- Commission opportunities based on customer retention and sales performance
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Company-paid Life Insurance
- Short-Term Disability
- Opportunity for advancement within a growing company
If you're motivated by helping customers, solving problems, and earning additional income through performance, we'd love to hear from you!
Apply today and become part of a team that values exceptional customer service and long-term customer relationships.
Compensation details: 45000-45000 Yearly Salary
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