Billing, Call Center Management, Call Center Operations, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Dental Insurance, Health Insurance, Inside Sales, Multitasking, Problem Solving Skills, Resolve Customer Issues, Risk, Sales, Sales Management, Team Player, Vision Plan
Your new role:
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.
Are you a compassionate professional who thrives on helping customers stay part of the Mira Family? As a Customer Loyalty Specialist, you’ll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support/solutions. Your focus will be on customer retention identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira.
Join us and be a part of our incredible team!
Pay Information
Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!
Base Pay:
- $20+ hourly
- Average Annual Earning $60,000-$70,000
- Top Earning $100,000
Extra Earning Opportunities:
- Retention & Save Bonus Potential
Benefits:
- Health Savings Account (HSA)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Headquarter Building Perks
Experience:
- One (1) year of Customer Loyalty (Retention) or inside sales experience preferred
- Prior experience in customer retention, account management, or call center operations.
Your role in Action:
We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:
The Customer Loyalty Specialist plays a vital role in maintaining relationships with Mira’s valued customers. This position focuses on resolving customer concerns, preventing cancellations, and promoting long-term satisfaction and loyalty.
- Handle inbound and outbound retention-related calls, emails, and messages
- Identify reasons for potential cancellations and offer solutions or alternatives
- Review service history, feedback, and billing details to personalize each conversation
- Escalate complex or high-risk accounts to Team Leads when appropriate
- Update notes, tasks, and follow-ups in FieldRoutes
- Maintain professionalism, empathy, and brand integrity in all communications
What you bring to the table:
- A passion for helping customers and maintaining lasting relationships
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced, team-oriented environment
- Commitment to honesty, empathy, and accountability
- Willingness to work Monday–Friday, alternating Saturdays, and some holidays
Work Location: In-person