Customer Marketing Manager, Drug Channel, L'Oreal Dermatological Beauty Division

Customer Marketing Manager, Drug Channel, L'Oreal Dermatological Beauty Division

New York, United States

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Own the business, not just the sale. Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.

Skills youll sharpen here

Business opportunities identification P&L management Sustainable business model design Negotiation Activation excellence Omnichannel experience design

As well as these, LOréal employees are upksilled in AI fluency, data fluency, and critical thinking.

How we do business?

You won't be boxed into a single channel. You'll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..

Expect early ownership and a steep learning curve. You won't sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.

Customer Marketing Manager, Drug Channel, L'Oreal Dermatological Beauty Division

New York, New York, United States

Title: Customer Marketing Manager, Drug Channel, L'Oreal Dermatological Beauty Division Reports to: AVP - Customer Marketing

Summary The Customer Marketing Manager role supports the Field Sales team in managing key Drug Channel accounts (specifically CVS and Walgreens). The manager's role is to work with both internal and external partners in the development and execution of go-to-market brand strategies for these specific accounts.

Roles & Responsibilities/Key Results Primary focus: Lead Customer marketing plans aligned with national brand and account-specific priorities for CVS and Walgreens. This includes customer marketing programs, in-store/mass-retail events, displays, retailer conferences, and creative content for in-store displays, media, and social.

Support NAMs: Assist in the development, implementation, and execution of promotional strategy at CVS and Walgreens by maintaining the promotional grid and regularly meeting with retailers and third-party support to ensure in-store execution.

Cross-functional Communication: Regularly communicate with Field & Training teams to share account-specific support plans and changes, identifying in-store events and merchandising opportunities to support consumer sampling and sales growth.

Budget Management: Own and maintain specific Customer Marketing budgets aligned with marketing brand partners and Finance contacts.

Analytical Support: Assist NAM(s) with analyses and recommendations for account-specific programs, promotions, and events across drugstore environments.

Business Ownership: Proactively address gaps and opportunities, providing recommendations to NAM(s) to help drive growth in the drug channel.

Retailer Collaboration: Interact directly with multiple teams at CVS and Walgreens (e.g., Buying Teams, Category Managers, Inventory Associates, and Merchandising contacts) to execute L'Oréal customer initiatives.

Cross-Functional Alignment: Work closely with Brand Marketing, Media, Education Development, and Training teams to ensure national strategy is aligned with the needs of drugstore retail partners.

Promotional Materials: Manage the development of promotional materials with internal teams, ensuring proper execution at retail (such as promotional endcaps, seasonal floor stands, and digital/loyalty program activations).

Category Expertise: Serve as the category expert for the brand and competitive products within the drug channel.

Job Scope Knowledge Strong understanding that both the retailer (CVS, Walgreens) and the consumer are at the heart of all strategic planning and business decision-making.

National understanding of the consumer-packaged goods (CPG) industry with specific experience in the mass-retail or drug/pharmacy channel environment.

Solid understanding of the digital media and social landscape to build 360-degree plans.

Entrepreneurial mindset, and highly adaptable in an ever-changing retail environment.

Strategic and analytical thinker with the ability to turn data into insights and identify new opportunities to grow the business in drugstores.

Knowledge of working with third-party vendors to build strong shopper-focused programs.

Customer Developer & Team Member Assist NAMs in developing comprehensive account-specific objectives based on the brands national strategy to drive growth across CVS and Walgreens.

Proactively lead analytical projects focused on promotional performance and provide recommendations for future opportunities.

Participate in strategic retailer meetings, including monthly business updates, line-reviews, and joint-business planning (JBP).

Role is New York Headquarters-based to regularly collaborate with brand marketing, supply chain, demand planning, and finance teams.

Requires the ability to travel up to 20% of the time for retailer meetings, trade shows, and select conferences.

Ability to interact and present to senior leaders and lead cross-functional project teams.

Qualifications & Requirements 4-year college degree.

Consumer Products background with 3-5 years of experience working with mass-retail or drug channel accounts in a sales, marketing, or category management capacity.

Technical Skills: Functional/technical expertise, industry knowledge, L'Oréal product knowledge, and advanced computer skills in the Microsoft Suite (Word, Excel, PowerPoint, etc.).

Teamwork & Cooperation Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship is offered for this role.

Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.

What's In It For You: Salary Range: $98,400- $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)

Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Employee Resource Groups (Think Tanks and Innovation Squads)

Access to Mental Health & Wellness Programs

Don't meet every single requirement? At LOréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.

Reference number: 256491

Location: New York, United States

Date posted: 09/30/2026

Employment type: Full-time

Professional field: Commerce

Type of contract: Permanent Sales Administration

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AI Charter: our pact Why a Pact? At L'Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human. View our AI Charter (opens in new window)

What our people say

Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.

Adam, Chief Growth Officer - Luxe, SAPMENA

What we bring to the table Please note: The exact benefits can vary depending on your country.

A Competitive Salary to Secure Your Talent

Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.

Your Health & Well-being First

Youll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.

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Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.

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Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.

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Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, youll be part of an ultra-connected network.

Think you'd be a great fit? We'd love to see you apply.

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