Job Description
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on more than 65 years of experience, it deliver quality medicines, vaccines and diagnostic products, complemented by biodevices, genetic tests and precision livestock farming.
Job Title: Customer Master Data Specialist
Location: Parsippany, PA, 07054
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on more than 65 years of experience, it deliver quality medicines, vaccines and diagnostic products, complemented by biodevices, genetic tests and precision livestock farming.
Job Title: Customer Master Data Specialist
Location: Parsippany, PA, 07054
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift timings: Monday-Friday, 8:30AM-5:00PM EST
Job Description:
Principal Job Duties
Establishing and Maintaining Customer Master Data:
- Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
- Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
- Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
- Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
- Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
- Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
- Provide superior customer service and remain solution-driven with all customers.
- Recommend new procedural solutions to improve any operational areas of focus.
- Demonstrate Client leader behaviors and act as a team player in support of all operational responsibilities.
Qualifications:
- Associate or bachelor's degree preferred. High School diploma required.
- 2+ years Customer Service experience.
- Knowledge and experience with SAP order to cash system functionality is preferred.
- Proficient in Microsoft Office suite and web-based applications.
- Phone system and Internet applications expertise.
- Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
- Ability to manage time.
- Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.
- High level of customer interaction: must be comfortable with speaking on the phone.
- Problem-solving skills.
- Possess a positive, outgoing, Delight the Customer attitude in all interactions.
- Able to work both in a team environment and independently.
TekWissen Group is an equal opportunity employer supporting workforce diversity
Numbers & Facts
| Location | Parsippany, NJ (Remote) |
| Industry | Computer/IT Services |
| Salary | $20–$25 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- 1st Level Supportunmatched
- Analysis Skillsunmatched
- Animal Careunmatched
- Communication Skillsunmatched
- Credit Cardsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Service Toolsunmatched
- Customer Support/Serviceunmatched
- Customer/Consumer Behaviorunmatched
- Data Qualityunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Farmingunmatched
- Financial Managementunmatched
- Geneticsunmatched
- High School Diplomaunmatched
- International Healthunmatched
- Licensingunmatched
- Medical Productsunmatched
- Multitaskingunmatched
- Operational Improvementunmatched
- Operational Supportunmatched
- Order to Cashunmatched
- Organizational Skillsunmatched
- Precision Testingunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- SAPunmatched
- Salesforce.comunmatched
- Standard Operating Procedures (SOP)unmatched
- Team Playerunmatched
- United States Drug Enforcement Agency (DEA)unmatched
- Vaccinationunmatched
- Veterinary Medicineunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
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