Customer Onboarding and Platform Support Analyst

Immediate need for a talented Customer Onboarding & Platform Support Analyst. This is a 12+ months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-22859

Pay Range: $18/hr - $21/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Support customer onboarding and account setup activities.
• Manage user lifecycle activities, including onboarding, access modifications, and offboarding.
• Handle customer inquiries and provide timely issue resolution.
• Perform account administration and maintain accurate customer records.
• Coordinate with internal teams to resolve customer requests and platform-related issues.
• Generate reports, maintain documentation, and update dashboards.
• Deliver excellent customer service while ensuring compliance with company processes.
• Support platform operations and administrative activities.

Key Requirements and Technology Experience: 

• Analyst (1–2 Years)
• 1–2 years of customer service, customer support, or customer onboarding experience.
• Experience in account management, service desk, or platform operations.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of technology and networking concepts.
• Senior Analyst (2–4 Years)
• 2–4 years of customer service, onboarding, or account management experience.
• Hands-on experience with User Provisioning and Identity & Access Management (IAM).
• Experience with CRM platforms and customer management tools.
• Strong knowledge of user lifecycle management.
• Excellent analytical, organizational, and communication skills.
• Experience coordinating with cross-functional teams.
• Team Lead
• 5+ years of experience in customer onboarding, customer support, or platform operations.
• Experience leading teams, managing escalations, and driving process improvements.
• Strong stakeholder management and customer relationship skills.
• Experience with IAM, CRM tools, reporting, and operational metrics.
• Spanish or Portuguese language skills (preferred, not required).
• Experience with reporting/dashboard tools.
• Customer-centric mindset with excellent follow-up and organizational skills.
• Ability to work independently in a remote environment.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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