Job Title: Customer Onboarding and Platform Support Analyst
Location: Farmington, MI
Analyst E0.1 should have 1 to 2 years of experience in Tech Support or Customer Service
Should Have:
Experience in customer onboarding, account management, platform operations, service
desk functions, or customer support environments.
Good understanding of user lifecycle management, including onboarding, access
modification, and offboarding processes.
Technical aptitude to understand platform workflows and customer requirements (deep
technical expertise not required)
Domain exposure should be in tech support, order management, order to cash, licensing support or management, etc.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and
reporting/dashboard tools.
Basic understanding of technology and networking concepts
Ability to coordinate across cross-functional teams
Strong analytical and problem-solving capabilities
Customer-facing experience with a customer-centric approach
Strong organizational and follow-up skills
Ability to manage multiple priorities in a fast-paced environment
Scope of Work:
Drive customer onboarding and adoption on Cisco IQ platform, supporting customers
through setup, telemetry enablement, and platform activation.
Engage customers via phone, email, and webinars to provide guidance, resolve queries, and
promote platform adoption.
Capture customer feedback, maintain engagement records, and collaborate with cross
functional teams to improve customer outcomes.
Prepare reports and track onboarding progress, customer interactions, and adoption
metrics.
Good to have:
Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable
enterprise technology solutions.
Experience in reporting, tracking, and data analysis
Hands-on experience with user provisioning, identity and access management (IAM), or
related account administration tools.
Proficiency in CRM tools and customer management platforms
Behavioral competencies:
Ownership mindset (takes accountability for tracking and follow-ups)
Proactive problem identification and escalation
Ability to work collaboratively across cross-functional teams while managing multiple
priorities in a fast-paced environment
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.