Administrative Skills, Business Growth, Business Support, Calendar Management, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Disability Insurance, Distribution Channel, Documentation, Event Marketing, Follow Through, Health Insurance, Leadership, Microsoft Office, Multitasking, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Product Development, Project Design, Project/Program Coordination, Roofing, Sales, Sales Support, Salesforce.com, Team Building, Time Management
Customer Operations Coordinator
Location: Oklahoma City, OK
Job Type: Full-Time | In Person
Help Keep Our Business Moving
Walco Building Products is a growing manufacturer's representative serving Oklahoma and Arkansas in the commercial roofing industry. We partner with contractors, architects, distributors, and manufacturers to help projects move from design to completion.
We're looking for a proactive, organized professional who enjoys creating order, solving problems, and helping people. As our Customer Operations Coordinator, you'll serve as the communication hub of our business—supporting customers, coordinating projects, assisting our sales team, and ensuring important details never fall through the cracks.
If you naturally follow through, communicate well, and enjoy keeping people and projects organized, we'd love to meet you.
What You'll Do
- Serve as the first point of contact for incoming customer phone calls and emails.
- Coordinate customer requests and ensure timely follow-up.
- Support our sales team with CRM updates, project documentation, and opportunity tracking.
- Coordinate inspections, warranty requests, and material status inquiries.
- Prepare skylight quotations and assist with order administration.
- Help coordinate Lunch & Learns, customer events, and marketing activities.
- Schedule meetings and assist with general office administration.
- Maintain accurate documentation and organized records.
- Identify opportunities to improve processes and increase efficiency.
- Support special projects as our business continues to grow.
What We're Looking For
The ideal candidate is someone who:
- Communicates professionally and confidently.
- Is highly organized and detail-oriented.
- Naturally follows through and closes communication loops.
- Enjoys solving problems and helping others.
- Can manage multiple priorities in a fast-paced environment.
- Works independently while collaborating well with a team.
- Learns new technology and software quickly.
- Takes initiative and enjoys improving processes.
Preferred Experience
- Customer service, customer support, administrative support, or project coordination.
- Sales support or operations experience is a plus.
- Experience with CRM software (HubSpot, Salesforce, or similar).
- Proficiency with Microsoft Office and Google Workspace.
Compensation & Benefits
- $55,000–$65,000 annual salary, depending on experience
- Annual performance bonus
- Employer-paid BCBS medical insurance (employee-only)
- Employer-paid vision, life, short-term disability, and long-term disability insurance
- SIMPLE IRA with 3% company match
- Three weeks PTO to start, with additional PTO earned based on years of service
- Paid holidays
- Birthday & Christmas bonus
- Professional development and growth opportunities
Why Walco?
At Walco, we're intentional about building a company where people enjoy coming to work, take ownership of their responsibilities, and continue growing professionally.
You'll work directly with our leadership team, have the opportunity to make a meaningful impact, and be trusted to improve the way we serve our customers.
If you're looking for a place where initiative is appreciated, communication matters, and your work truly makes a difference, we'd love to hear from you.