Background Investigation, CPR Certification, Cleaning Equipment, Customer Service Operations, Customer Support/Service, Defibrillator, Driver's License, First Aid, Housekeeping/Cleaning, Laundry, Lift/Move 100 Pounds, Lift/Move 50 Pounds, Operational Support, Operations, Physical Demands, Presentation/Verbal Skills, Recreation, Team Player
Customer Operations Generalist
Application Deadline: Open Until Filled
Salary: $11.20 - $13.32 per hour
Hours: Up to 25 hours per week
Must be available afternoons, evenings, and weekends
Part-Time Non-Benefitted
The Customer Operations Generalist is an entry-level position supporting daily operations at the Laramie Community Recreation Center. Under direct supervision, this role focuses on basic cleaning, customer service, and operational assistance to help ensure a welcoming and well-maintained environment for all patrons.
Key Responsibilities:
- Greet patrons, answer public inquiries, and assist with general facility use.
- Perform routine cleaning duties including restrooms, locker rooms, and public areas.
- Support laundry duties and basic upkeep of recreational spaces.
- Monitor patron behavior to ensure a safe, inclusive, and respectful facility.
- Report maintenance needs or concerns to supervisory staff.
Minimum Qualifications:
- Strong customer service skills and verbal communication.
- Willingness to complete daily cleaning tasks, including bathrooms and locker rooms.
- Ability to work independently and as part of a team in a fast-paced environment.
- Availability for afternoon, evening, and weekend shifts.
- CPR/AED and First Aid Certification (training provided).
Preferred Qualifications (A combination of the following experience and training, or the equivalent of, would be qualifying):
- Working knowledge of cleaning procedures and light cleaning equipment (e.g., vacuums, electric mops).
- Understanding of safety precautions common in recreational environments.
- Experience working with the public, including families, seniors, and youth.
- Demonstrated reliability, initiative, and enthusiasm for public service.
Physical Requirements:
- Ability to sit, kneel, squat, twist, climb, and lift up to 50 lbs; occasional pushing/pulling up to 100 lbs.
- Ability to remain on feet for extended periods and walk significant distances throughout the shift (up to 20,000 steps/day).
- Work may involve exposure to cleaning agents, dust, chemicals, and bodily fluids.
All offers of employment are contingent on a background check, drug screening, and driver license verification.
The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.
Exempt : No
Type : PT Employee
Department : Recreation
Location : 1