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Customer Operations Intern

DIRECTV
  • El Segundo, California
    23 days ago

    Job Description

    At DIRECTV, we’re redefining the future of entertainment. From satellite to streaming, we deliver innovative video experiences that connect people to the content they love; anytime, anywhere. Join a team that’s shaping the next generation of media and entertainment.

    Dive into the Customer Operations organization as a summer intern      

    This role works directly with our Engineering organization and provides hands-on experience working on the newly built Product Customer Experience (PCX) Lab in El Segundo, CA.

    In this role you may work on

    • Implementing software updates and feature enhancements.
    • Identify and research issues through various sources and feedback channels to create solutions. 
    • Investigate system gaps and opportunities. 

    Who we’re looking for:

    • Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics
    • Solid general technical knowledge and ability to learn new tools quickly
    • Strong technical acumen with analytical problem-solving skills
    • Familiarity with DIRECTV products and services
    • Engineering-focused mindset with attention to detail and innovation
    • Coding experience across a broad range of programming languages
    • Demonstrated ability to succeed in a virtual or remote environment
    • Comfortable presenting ideas and engaging with leadership
    • (Desired)Exposure to artificial intelligence technologies, particularly computer vision (e.g., image recognition, object detection, video analytics), is a strong plus

    This is a hybrid role that requires 3 days per week in our El Segundo lab. Candidates need to be local to the Los Angeles area and have reliable transportation.

    Program Details

    • Duration: 10-week internship
    •  Program Dates: 6/7 – 8/13/27 or 6/14/27 – 8/20/27
    • Eligibility: Must have full U.S. work authorization now and in the future
    • This position can earn $25 - $34 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Hourly rate based on academic status)

    Ready to explore the possibilities? Join us at DIRECTV and make your mark!

    Numbers & Facts

    LocationEl Segundo, California
    IndustryTelecommunications Services
    Company Size10,000 employees or more
    Year Founded1990
    Websitehttp://www.directv.com/

    About Company

    Be part of DIRECTV's commitment to providing excellent service.

    DIRECTV is at the forefront of technology, content and service. As we deliver the ultimate entertainment experience, we know that our employees are our biggest assets. A nationwide team numbering over 16,000, our employees use their unique diverse talents and life experiences to provide exceptional service to our customers.

    Our employees' pride and enthusiasm are vital to each and every job across more than one hundred U.S. locations. Thanks to their leadership, innovation, decisiveness, agility, teamwork and integrity, DIRECTV keeps ahead of the competition in a rapidly changing industry.

    Skills

    • Analysis Skillsunmatched
    • Artificial Intelligence (AI)unmatched
    • Computer Scienceunmatched
    • Computer Visionunmatched
    • Customer Experienceunmatched
    • Detail Orientedunmatched
    • Entertainment and Mediaunmatched
    • Identify Issuesunmatched
    • Leadershipunmatched
    • Mathematicsunmatched
    • Problem Solving Skillsunmatched
    • Product Developmentunmatched
    • Programming Languagesunmatched
    • Satellite Televisionunmatched
    • Software Administrationunmatched

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