Customer Operations Representative

Customer Operations Representative
Location: Irvine, CA

About Us
We are an innovative wound care company dedicated to transforming patient healing through advanced regenerative technologies that improve recovery and clinical outcomes.

Position Summary

The Customer Operations Representative is responsible for delivering exceptional customer support while managing order processing, Salesforce administration, contract support, and consignment inventory. This role partners closely with Sales, Finance, Quality, Logistics, and other internal teams to ensure a seamless customer experience and efficient business operations.

Key Responsibilities

• Process domestic and international customer orders accurately and efficiently.
• Provide outstanding customer service via phone and email to hospitals, physicians, patients, and distributors.
• Resolve customer inquiries, complaints, product returns (RMAs), and order issues.
• Maintain accurate customer, contract, and account information in Salesforce CRM.
• Support contract administration, pricing agreements, and reporting.
• Coordinate consignment inventory tracking and reconciliation with field sales teams.
• Collaborate cross-functionally to support customer needs, product launches, and operational initiatives.
• Generate reports and maintain accurate documentation and records.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2+ years of customer service, customer operations, or order management experience.
• Medical device or healthcare industry experience preferred.
• Experience with Salesforce CRM and ERP systems required.
• Microsoft Office proficiency, including strong Excel skills.
• Excellent communication, organization, problem-solving, and multitasking abilities.

Why Join Us?

Join a growing medical technology company committed to improving patient outcomes through innovation. You'll work in a collaborative environment where your contributions directly support customers and help advance life-changing therapies.

We are proud to be an Equal Opportunity Employer and value diversity and inclusion in our workplace.

Discover a workplace that empowers you to thrive, innovate, and build the career you’ve been dreaming of.