Customer Operations Specialist — Order Management

Impact

Join a fast-moving manufacturing and logistics operation where you own the customer experience from inquiry to delivery. Your precision keeps orders accurate, your coordination drives on-time shipments, and your communication builds trust.

Core responsibilities

• Serve as the central point of contact for customers via phone and email
• Accurately process orders, updates, and order changes
• Coordinate timelines with production, shipping, and warehouse teams
• Monitor order progress and share shipment status proactively
• Maintain complete records: purchase orders, customer files, documentation
• Address and resolve customer issues with professionalism and urgency
• Support inventory and order management workflows
• Perform data entry, create basic reports, and assist with administrative tasks
• Collaborate closely with internal departments to ensure satisfaction
• Demonstrate consistent professionalism and high-quality service

Qualifications

• Experience in customer service, administration, or order processing (preferred)
• Manufacturing or logistics exposure (plus)
• Excellent written and verbal communication
• Organized, able to multitask, and comfortable with deadlines
• Proficient with Microsoft Office and general computer systems
• Detail-oriented with solid problem-solving skills
• Bilingual English/Spanish is a plus

Preferred skills

• Experience with ERP or order entry tools
• Customer relationship management strengths
• Ability to prioritize and pivot quickly
• Collaborative, positive team approach

Work environment

Office-based within a manufacturing setting, with frequent interaction with warehouse, shipping, and production teams.

Schedule: Full-time, Monday–Friday